Emma Tharp
Orlando,FL
Summary
Professional in guest relations with focus on creating engaging and enjoyable experiences. Extensive experience in managing character interactions and ensuring seamless guest experience. Known for strong team collaboration, adaptability, and positive attitude, consistently delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Escort and Performer
Universal Marquee Events
06.2022 - Current
- Contributed to the success of special events by supporting up to 60 performers, countless event staff, and hundreds of guests
- Demonstrated adaptability by adjusting plans based on changing circumstances or priorities throughout shifts.
- Promoted a positive image of the brand through professional interactions with both internal and external stakeholders.
Site Supervisor
Real Simple Ideas (D-Tech Phone Cases)
10.2021 - Current
- Analyzed production data for four different print locations with up to 300 orders a day to improve efficiency.
- Trained 26 new team members on on-site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers from all the Disney and Universal Parks to meet strict timelines.
Brick Specialist
LEGO Brand Retail
05.2021 - 07.2022
- Developed over a hundred loyal customer relationships by offering personalized shopping experiences based on individual preferences and interests.
- Achieved daily sales targets consistently by employing effective selling techniques and engaging communication skills.
- Handled customer inquiries, complaints, and returns professionally, resolving issues promptly to maintain high satisfaction levels.
Education
Bachelor of Science (B.S.) - Entertainment And Theme Park Management
University of Central Florida
Orlando, FL05.2025
Skills
- Safety awareness
- Patience and composure
- Quick Decision Making
- Reliable and punctual
- Adaptable to change
- Personality
References
Shiloh Shelton, Universal Orlando Entertainment ASM HHN ASM, Shiloh.Shelton@universalorlando.com, 10/01/21, Present
Timeline
Escort and Performer
Universal Marquee Events
06.2022 - Current
Site Supervisor
Real Simple Ideas (D-Tech Phone Cases)
10.2021 - Current
Brick Specialist
LEGO Brand Retail
05.2021 - 07.2022
Bachelor of Science (B.S.) - Entertainment And Theme Park Management
University of Central Florida
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