Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Contreras

Penns Grove,NJ

Summary

As a Customer Service Representative, I possess excellent skills in oral and written communication, active listening, and analytical problem-solving. My approach focuses on improving customer experiences by adopting service-oriented behaviors, understanding their needs, and providing personalized solutions to build loyalty. With extensive experience in the customer service industry, I am a reliable team player with a positive and outgoing demeanor. I excel at establishing rapport with clients and am motivated by the goal of maintaining customer satisfaction to contribute to the company's overall success. My expertise lies in quality, speed, and process optimization. Additionally, I have impressive skills in horticulture and landscaping, where I prioritize speed and client satisfaction. Operating equipment to plant, trim, and protect customer greenery comes naturally to me. My articulate, and results-oriented nature reflects a genuine passion for developing relationships, cultivating partnerships, and driving business growth.

Overview

2
2
years of professional experience

Work History

Barista

Dunkin' Donuts
John Fenwick Travel Plaza
06.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Landscaping Crew Member

King's Landscaping
06.2023 - 10.2023
  • Participated in field work related to projects to gain knowledge.
  • Carried boxes and objects weighing from 25-60 pounds
  • Was able to move quick on my feet
  • Able to work in manual labor for long periods of time

Intern

Carniceria Camargo
418 Newport Gap Pike, Wilmington, DE
06.2022 - 12.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked efficiently and consistently to keep everything running smoothly

Education

High School Diploma -

Pennsgrove Highschool
Penns Grove, NJ
06.2024

Skills

    Computer Skills

    De-Escalation Techniques

    Soft selling

    Sales expertise

    POS system

    Excellent math skills

    Excellent memory

    New hire trains

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Dunkin' Donuts
06.2024 - Current

Landscaping Crew Member

King's Landscaping
06.2023 - 10.2023

Intern

Carniceria Camargo
06.2022 - 12.2022

High School Diploma -

Pennsgrove Highschool
Christopher Contreras