Dionnie Bravo-Bustos
San Antonio,United States
Summary
Focused Territory Manager adept at planning, directing and maintaining continuous operations in various retail locations. Applying creative and analytical approach to operations for continuous sales improvement. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Territory Sales Manager
Google, Mosaic North
San Antonio, TX
08.2020 - Current
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Sales Team Lead
Best Buy
San Antonio, TX
05.2017 - 08.2020
- Support Google sales readiness to service customers throughout day; primarily ensuring Google display maintenance and verifying in-store product assortment/pricing
- Coached store employees to elevate knowledge of offerings and improve confidence in selling Googles Solutions to customers
- Provided weekly insights and experiences, performance of Google Experience, promotions, best practices
- Analyzed performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Territory Sales Lead
Premium Retail Services
San Antonio, TX
08.2019 - 01.2020
- Performed quality control on sales project throughout development to maintain standards expected
- Adjusted schedules and targets on project as needed for project change.
- Drove sales territory and market share growth with negotiation and networking techniques.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business in key markets.
Fraud Specialist
Citibank
San Antonio, TX
02.2019 - 12.2019
- Cross trained in multiple functions within department and achieved monthly individual and team based targeted performance goals
- Supervised work of contracted employees to keep on task for timely completion. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Project Manager/ Manager
QVC
San Antonio, TX
10.2016 - 09.2017
- Built Real Relationships by keeping their customers at heart of everything, while leading with character and humility and demonstrating history of strong Customer Service and Engagement
- Delivered results with excellence through strong problem solving skill and ability to fully leverage resources efficiently to best service customers. Possessed Strong Time Management Skills through Reliability and dependability.
- Created long- and short-term plans, including setting targets for milestones and adhering to deadlines
- Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Associate of Arts and Sciences - AAS - Mortuary Science and Embalming/Embalmer
San Antonio College
San Antonio, TX 01.2020 - 01.2022
Bachelor's degree - Criminology
Texas A&M University
San Antonio, TX 01.2017 - 01.2019
Associate's Degree - Criminology
Northwest Vista College
San Antonio, TX 01.2014 - 01.2016
Skills
Goals and performance
Business development and planning
Scheduling and Time Management
Critical Thinking and Problem Solving
Territory Management
Certification
Certified Project Manager (CPM) - Coursera
Timeline
Territory Sales Manager
Google, Mosaic North
08.2020 - Current
Associate of Arts and Sciences - AAS - Mortuary Science and Embalming/Embalmer
San Antonio College
01.2020 - 01.2022
Territory Sales Lead
Premium Retail Services
08.2019 - 01.2020
Fraud Specialist
Citibank
02.2019 - 12.2019
Sales Team Lead
Best Buy
05.2017 - 08.2020
Bachelor's degree - Criminology
Texas A&M University
01.2017 - 01.2019
Project Manager/ Manager
QVC
10.2016 - 09.2017
Associate's Degree - Criminology
Northwest Vista College
01.2014 - 01.2016