Migdalia McLaughlin
San Antonio,TX
Summary
Effective student committed to learning, developing skills in information technology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Customer Service Specialist
Harland Clarke
12.2020 - 11.2021
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Maintained financial accounts by processing customer adjustments.
- Answered average of 40 calls per day, addressing customer inquiries, solving problems and providing product information.
Academic Advisor
Lumerit Education
10.2018 - 07.2020
- Created personalized degree plans for students
- Worked under pressure with complex deadlines.
Research Specialist
Lumerit Education
05.2018 - 10.2018
- Review and input incoming transcripts from prospective students so that Academic Advisors can createa customized degree plan.
Financial Services Representative
Laureate Online Education
10.2016 - 05.2018
- Provide students with Tier I bursar and financial aid support
- Researched, troubleshot and resolvedcomplex problems independently
- Provided needs analysis, loan processing, verification andsatisfactory academic progress monitoring.
Financial Services Trainer
Laureate Online Education
10.2016 - 05.2018
- Train new team members in Tier I financial aid and bursar support
- Help to develop training materialsand travel to new offices in Arizona to train new hires.
Student Support Specialist
Laureate Online Education
10.2014 - 10.2016
- Evaluated and responded to incoming calls, emails and chats requesting technical, registrar, financialaid and bursar support, then resolved student's issues in a calm and courteous manner.
Customer Service Associate
Volt
05.2014 - 10.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Computer Lab Assistant
The University of Texas
San Antonio
01.2012 - 05.2014
- Provided instruction to all lab users on proper use of all equipment.
- Monitored systems in operation and input commands to troubleshoot areas.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
Education
Cyber Cloud -
Codeup
11.2021 - 02.2022
Bachelor of Science - Information Technology
Capella University
06.2018 - 12.2022
Bachelor's degree - Political Science and Government
The University of Texas
01.2018 - 01.2022
Skills
Excellent written and oral communication
Good communication skills
Creative problem solving
Professional telephone demeanor
Technical Support
Employee training
Training material development
Timeline
Cyber Cloud -
Codeup
11.2021 - 02.2022
Customer Service Specialist
Harland Clarke
12.2020 - 11.2021
Academic Advisor
Lumerit Education
10.2018 - 07.2020
Bachelor of Science - Information Technology
Capella University
06.2018 - 12.2022
Research Specialist
Lumerit Education
05.2018 - 10.2018
Bachelor's degree - Political Science and Government
The University of Texas
01.2018 - 01.2022
Financial Services Representative
Laureate Online Education
10.2016 - 05.2018
Financial Services Trainer
Laureate Online Education
10.2016 - 05.2018
Student Support Specialist
Laureate Online Education
10.2014 - 10.2016
Customer Service Associate
Volt
05.2014 - 10.2014
Computer Lab Assistant
The University of Texas
01.2012 - 05.2014