Kristin Romeo
RAMONA,CA
Summary
My work experience at Barona has allowed me to enhance my leadership skills and develop solid player relationships which makes me feel the Executive Host role will make me a good fit to the team. My 28 years of Casino experience have proven that my hard work ethic has kept me focused on meeting the needs of our players and maintaining our operational goals. My caring and reliable nature allows me to provide exceptional player service as well as contributing to Barona’s success.
Overview
29
29
years of professional experience
Work History
VIP Host
Barona Casino
Lakeside, CA
05.2023 - Current
- Provide excellent service to ensure that players have a positive experience at the casino.
- Encouraging players to meet certain requirements in order to qualify for promotions and build their tier level.
- Maintaining genuine relationships and helping them make the most of their casino visit, along with driving more trips.
Slot Supervisor/ Dual Rate Assistant Slot Manager
Barona Casino
Lakeside, CA
10.2022 - 05.2023
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Supervised staff during their shifts, providing guidance as needed.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Slot Technical Supervisor
Barona Casino
Lakeside, CA
01.2001 - 10.2022
- Research and provide timely resolutions to slot discrepancies
- Supervise the repair, programming and installation of our slot machines and Synkros system.
- Monitored gaming floor operations to ensure compliance with established policies and procedures.
Slot Technician
Viejas Casino
Alpine, CA
06.1995 - 01.2001
- Assisted players and personnel with slot machine issues.
- Delivered friendly service to players and staff.
- Made sure slots were at optimal performance.
Education
General Ed. -
Grossmont College
Supervisory Skill Builders
UNLV Hospitality and Casino Leadership Program
Table Games
West Coast Dealing Academy
El CajonSkills
- Player Service
- Communication
- Project Management
- Player Resolution
- Relationship Building
- Player Development
- Slot Operations
- Strong Interpersonal Skills
Timeline
VIP Host
Barona Casino
05.2023 - Current
Slot Supervisor/ Dual Rate Assistant Slot Manager
Barona Casino
10.2022 - 05.2023
Slot Technical Supervisor
Barona Casino
01.2001 - 10.2022
Slot Technician
Viejas Casino
06.1995 - 01.2001
General Ed. -
Grossmont College
Supervisory Skill Builders
UNLV Hospitality and Casino Leadership Program
Table Games
West Coast Dealing Academy
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