Kirk Sinon
Gilroy,CA
Summary
Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants. Knowledgeable in food safety. Hardworking and driven to work quickly and effectively on projects in all types of environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
Work History
Food Runner
San Jose Improv
San Jose, CA
02.2021 - 08.2022
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Cultivated warm relationships with regular customers.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Delivered correct food items to tables according to order documentation.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Door Host
San Jose Improv
San Jose, CA
10.2019 - 03.2020
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Key Holder
U.S. Polo Assn. Outlet
Gilroy, CA
04.2018 - 07.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
U.S. Polo Assn. Outlet
Gilroy, CA
11.2017 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Car Wash Employee
Gilroy Express Wash
Gilroy, CA
07.2016 - 10.2017
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Monitored inventory levels for adequate supply of chemicals and materials.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Education
No Degree - Child Development
Gavilan College
Gilroy, CAHigh School Diploma -
Christopher High School
Gilroy, CA06.2016
Skills
- Beverage Making and Delivery
- Relationship Building
- Beverage and Ice Dispenser Refilling
- Food Storage
- Active Listening and Communication
- Cleaning and Sanitizing
- Reliable and Trustworthy
- Warm and Welcoming
- Guest Greeting and Seating
- ServSafe Certified
- Conflict and Complaint Resolution
Timeline
Food Runner
San Jose Improv
02.2021 - 08.2022
Door Host
San Jose Improv
10.2019 - 03.2020
Key Holder
U.S. Polo Assn. Outlet
04.2018 - 07.2019
Sales Associate
U.S. Polo Assn. Outlet
11.2017 - 06.2018
Car Wash Employee
Gilroy Express Wash
07.2016 - 10.2017
No Degree - Child Development
Gavilan College
High School Diploma -
Christopher High School