Gabrielle Bryant
GARFIELD HEIGHTS,Ohio
Summary
Customer care professional with over 4 years of experience in enhancing client satisfaction and service efficiency across healthcare and government sectors. Demonstrates proficiency in problem-solving and multitasking, with strong skills in data entry and Microsoft Office. Committed to fostering understanding and trust through empathetic communication and detailed guidance, aiming to leverage skills in a dynamic customer-focused role.
Overview
4
4
years of professional experience
Work History
CONTACT REPRESENTATIVE
Internal Revenue Service
Cleveland, Ohio
11.2023 - Current
- Assist taxpayers with inquiries, achieving high satisfaction through effective communication
- Resolve complex tax issues, enhancing accuracy and efficiency in service delivery
- Utilize analytical skills to interpret tax regulations, ensuring compliance and clarity
- Collaborate with team to streamline processes, resulting in improved response times
- Provide detailed explanations to taxpayers, fostering understanding and trust
- Assist diverse taxpayers with empathy, explaining intricate tax laws in clear terms, and guiding them through resolution processes to alleviate concerns
PATIENT CARE ADVOCATE
Cigna/Accredo specialty Pharmacy
08.2022 - 03.2023
- Company Overview: Virtual Ohio
- Guided patients in understanding pharmacy benefits, resolving concerns with empathy and precision
- Managed inbound/outbound calls, ensuring seamless communication about home delivery benefits
- Placed and tracked delivery orders, enhancing patient satisfaction and service efficiency
- Educated patients on communication preferences, improving engagement and information access
- Streamlined patient communication by implementing email and phone preferences
- Analyzed complex pharmacy benefits to provide clear, concise explanations
- Virtual Ohio
CUSTOMER CARE REPRESENTATIVE
CVS Caremark
Solon, Ohio
08.2021 - 05.2022
- Company Overview: Solon, Ohio
- Resolved customer issues, ensuring high satisfaction and trust
- Processed prescriptions accurately, collaborating with pharmacies
- Educated customers on tools, enhancing service use
- Handled Medicare/Medicaid queries, giving precise information
- Documented interactions, improving service tracking
- Streamlined prescription processing workflow, enhancing accuracy and efficiency in collaboration with pharmacy teams
- Solon, Ohio
Education
NURSING -
University of Akron Nursing
05.2014
HIGH SCHOOL DIPLOMA -
Health Careers Center High School
06.2013
Skills
- Microsoft Word (Expert)
- Excel (Experienced)
- PowerPoint (Experienced)
- Communication (Expert)
- Problem solving (Expert)
- Time management (Expert)
- Team leadership (Expert)
- Multitasking (Expert)
- Attentiveness (Expert)
- Typing (Experienced)
- Organizational (Expert)
- Customer service (Expert)
- Data entry (Expert)
- Inventory management (Expert)
- Cash handling (Expert)
- Product knowledge (Expert)
Phone
tel, (216)374-7892
Timeline
CONTACT REPRESENTATIVE
Internal Revenue Service
11.2023 - Current
PATIENT CARE ADVOCATE
Cigna/Accredo specialty Pharmacy
08.2022 - 03.2023
CUSTOMER CARE REPRESENTATIVE
CVS Caremark
08.2021 - 05.2022
NURSING -
University of Akron Nursing
HIGH SCHOOL DIPLOMA -
Health Careers Center High School