Matthew Johnson
Aurora,IL
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing. Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
Overview
1
1
year of professional experience
Work History
Audience Service Associate
Paramount Theatre
01.2022 - Current
- Followed up with customers to offer additional support and check resolution satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Arts - Communications
Waubonsee Community College
Sugar Grove, IL12.2022
Skills
- Performance Goals
- Understanding Customer Needs
- Hospitality Management
- Online Help
Timeline
Audience Service Associate
Paramount Theatre
01.2022 - Current
Associate of Arts - Communications
Waubonsee Community College
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