Ta’lour Ford
Winter Garden,USA
Summary
Results-driven, self-motivated, and adaptable with over nine years of experience resolving customer complaints, managing multiple client accounts, and helping with exceeding company goals. Expertise in hospitality, food service, and retail industries. Possess strong interpersonal, superb communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people. Focused on building fantastic customer relationships, working to identify their needs, quickly resolve issues, and making sure business needs are met.
Overview
5
5
years of professional experience
Work History
Senior Barista
Barnes And Noble
12.2022 - Current
- Pleasantly interacted with 60-70 customers per day during hectic periods to promote a fun, positive environment.
- Assisted the Cafe Team Expert and supervises a team of 10 to ensure that proper procedures are in place to protect employees, guests and company assets.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Practiced strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Guest Service Agent
Loews Hotels
03.2022 - 11.2022
- Received a 97% satisfaction rating from customers after completing phone calls.
- Kept records of customer interactions, processed customer accounts, and file documents in their correct location.
- Opened, sorted, and distributed incoming messages and correspondence.
- Effectively managed approximately 150 incoming calls daily.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Style Consultant
Target
09.2021 - 03.2022
- Increased sales by 13% by remodeling changes to product assortment and organizing the area inspiring to guests all year round by re-merchandising new products.
- Prioritized guest interaction and engagement while balancing the task at hand.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Greeted all clients with warm smile and asked open-ended questions to better understand their needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Agent
Loews Hotels
09.2019 - 08.2020
- Used strong communication skills to collaborate with team members to ensure efficient service.
- Provided information about all seven of Loews Hotels properties in the area (rooms, rates, amenities) also while giving information about local restaurant and nearby attractions.
- Greeted and checked in an average of 12 guests per hour while also responding to guest inquiries, requests, and issues in a timely, personable, and efficient manner.
- Confirmed group reservations and arranged personalized services for event attendees.
- Initialized and implemented upselling techniques to promote Cabana Bay Beach Hotel's services and facilities to maximize room occupancies and overall revenue.
- Scanned documents and saved in the database to keep records of essential organizational information.
Education
Bachelor of Science - Baking and Pastry Arts & Food Service Management
Johnson & Wales University
Charlotte, NC05.2018
Skills
- Microsoft Office
- Google Suite
- Slack
- Zoom
- Communication
- Leadership
- Customer Relations
- Organizational Skills
- Multitasking
- Problem-Solving
Timeline
Senior Barista
Barnes And Noble
12.2022 - Current
Guest Service Agent
Loews Hotels
03.2022 - 11.2022
Style Consultant
Target
09.2021 - 03.2022
Front Desk Agent
Loews Hotels
09.2019 - 08.2020
Bachelor of Science - Baking and Pastry Arts & Food Service Management
Johnson & Wales University
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