William Meraz
Winter Garden,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dollar Tree
Winter Garden, FL
02.2025 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Big Lots
Winter Garden, FL
10.2022 - 03.2023
- Cashiering and cleaning store
Customer Service Associate
Wawa
Winter Garden, FL
06.2021 - 02.2022
- Interacting with customers and working with them to find what they need and help any way we can and stocking shelves and cleaning.
Customer Service Associate
Walgreens
Winter Garden, FL
09.2018 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
GED -
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Time management
- Credit card payment processing
- Order processing
- Customer consulting
- Multi-task management
- Sales closing
- Follow-up skills
- Shipping and receiving
- Stress management
- Client relations
- Customer relations
Languages
English - Fluent
Timeline
Customer Service Representative
Dollar Tree
02.2025 - Current
Customer Service Associate
Big Lots
10.2022 - 03.2023
Customer Service Associate
Wawa
06.2021 - 02.2022
Customer Service Associate
Walgreens
09.2018 - 06.2020