Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

William Meraz

Winter Garden,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dollar Tree
02.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.


Customer Service Associate

Big Lots
10.2022 - 03.2023
  • Cashiering and cleaning store

Customer Service Associate

Wawa
06.2021 - 02.2022
  • Interacting with customers and working with them to find what they need and help any way we can and stocking shelves and cleaning.

Customer Service Associate

Walgreens
09.2018 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Education

GED -

Skills

  • Complaint resolution
  • Customer relationship management (CRM)
  • Time management
  • Credit card payment processing
  • Order processing
  • Customer consulting
  • Multi-task management
  • Sales closing
  • Follow-up skills
  • Shipping and receiving
  • Stress management
  • Client relations
  • Customer relations

Languages

English - Fluent

Timeline

Customer Service Representative

Dollar Tree
02.2025 - Current

Customer Service Associate

Big Lots
10.2022 - 03.2023

Customer Service Associate

Wawa
06.2021 - 02.2022

Customer Service Associate

Walgreens
09.2018 - 06.2020

GED -

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William Meraz