Morgan Reed

• Developed and implemented strategies to improve productivity and streamline processes
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Managed multiple projects simultaneously within established timelines
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Managed daily operations, including scheduling, inventory management, and customer service

• Increased customer loyalty by establishing rapport with regular patrons and providing personalized recommendations based on their preferences
• Participated in staff training sessions to stay updated on new releases, industry trends, and product knowledge
• Served as a resource for colleagues by sharing expertise on book recommendations or resolving complex customer inquiries
• Resolved customer complaints and issues promptly, demonstrating strong problem-solving skills

• Achieved full-time within 4 months of working
• Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
• Utilized point-of-sale systems to process transactions accurately and efficiently
• Contributed ideas for improving store layout, signage, or promotional strategies to drive sales growth

A Sales Associate at Kohl's is primarily responsible for providing excellent customer service, processing sales, and assisting customers with product selection and questions. They engage with customers, operate the point of sale, and may also help with stocking shelves and keeping the sales floor organized.

• As a certified Barista, I performed several job duties and provided customer service.
• As a Barista at Starbucks, I managed to take orders and make coffee, tea, and other drinks to customer specifications.
• I also operated cash registers and credit card machines.
• Although I was limited with my knowledge of certain questions, I helped with customer complaints or questions, as well.

• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.