Austin Phelps
Gastonia,NC
Summary
Experienced Assistant General Manager with a versatile background in overseeing daily operations within the hospitality industry. Known for making decisive plans and effectively solving analytical problems. Excels in managing teams to meet stringent objectives. Demonstrates a personable and collaborative demeanor through polished communication skills and a willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
Work History
Operations Manager
AC Hotel by Marriott Charlotte Ballantyne
03.2024 - Current
- EManage front office and desk staff
- Improve GSS Scores - Highest the property has ever been since hotel opening in 2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained all desk staff scheduling
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Establishing & maintaining relationships amongst city officials
- Fundraising & Events planning.
Asst. General Manager
Strand Hospitality - Fairfield by Marriott
04.2019 - 03.2024
- Managed a staff of 20 or less in all departments
- Scheduled all departments
- Helped maintain rapport amongst ownership/investor relations
- AR - Invoicing in M3
- Forecasting for property by month and day-to-day
- Job postings, onboarding, and new hire training
- Invoicing group sales accounts & AR Direct Bill Accounts
- Effectively trained and promoted guest service agent to DOS
- Inputting group accounts in PMS (FOSSE)
- Establishing & maintaining relationships amongst city officials
- Task force member (Assisted in hotels in SC & GA
- Fundraising & Events planning.
Front Office Manager
Strand Hospitality - Fairfield by Marriott
10.2018 - 04.2019
- Manage all Front Desk operations
- Schedule all Front Desk staff
- Maintain report amongst team
- Develop & maintain guest relations
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Guest Services Agent
Strand Hospitality - Fairfield by Marriott
07.2018 - 10.2018
- Make reservations
- Handle guest issues
- Trained in HK, breakfast, laundry.
Income Maintenance Technician
Cleveland County Department of Social Services (FT through staffing agency)
12.2017 - 04.2018
- Trained on LIEAP and CIP assistance programs
- Broadened understanding of the Energy Department of Social Services
- Conduct interviews with Clients to determine eligibility for assistance programs
- Thorough work and new skills in NC Fast program.
Office and Marketing Coordinator
Greene Law Offices (2 locations)
06.2017 - 12.2017
- Social media expansion
- Expansion of banking, payroll knowledge
- Professional and legal knowledge expansion
- Work in Microsoft Excel, QuickBooks, and Slack communication system.
Education
Bachelor of Arts - BA in Communication Pre-Law
Campbell University
Buies Creek, North Carolina05.2016
Skills
- Leadership
- Strategic Planning
- Social Media
- Forecasting
- Business Planning
- Event Planning
- P&L Management
- Team Leadership
- Staff retention
- Decision-Making
- Interpersonal Communication
- Budgeting and forecasting
- Critical Thinking
- Workflow Optimization
References
References upon request
Timeline
Operations Manager
AC Hotel by Marriott Charlotte Ballantyne
03.2024 - Current
Asst. General Manager
Strand Hospitality - Fairfield by Marriott
04.2019 - 03.2024
Front Office Manager
Strand Hospitality - Fairfield by Marriott
10.2018 - 04.2019
Guest Services Agent
Strand Hospitality - Fairfield by Marriott
07.2018 - 10.2018
Income Maintenance Technician
Cleveland County Department of Social Services (FT through staffing agency)
12.2017 - 04.2018
Office and Marketing Coordinator
Greene Law Offices (2 locations)
06.2017 - 12.2017
Bachelor of Arts - BA in Communication Pre-Law
Campbell University
Similar Profiles
Stacie TurnerStacie Turner
Front Desk Agent at AC Hotel by MarriottFront Desk Agent at AC Hotel by Marriott
AARON SUGAAARON SUGA
Food Server at AC Marriott HotelFood Server at AC Marriott Hotel
Sumanth SalianSumanth Salian
Bartender at AC Hotel by MarriottBartender at AC Hotel by Marriott