Brandon Banuelos
Castro Valley
Summary
Dynamic leader with a proven track record at Cycle Bar Castro Valley, enhancing operational efficiency and customer satisfaction. Skilled in managing high-stress situations and resolving complaints, demonstrating exceptional customer focus and cool-under-pressure abilities. Adept in cash handling and trilingual, I excel in fast-paced environments, significantly improving product quality and service delivery.
Overview
5
5
years of professional experience
Work History
Lead CBX
Cycle Bar Castro Valley
05.2024 - 12.2024
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Associate
Castro Valley Natural Grocery
03.2021 - 04.2024
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Shift Lead
BLVD Burger Diner
01.2020 - 02.2021
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities.
- Increased employee retention by implementing thorough training programs and providing ongoing support.
- Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
Education
High School Diploma -
Castro Valley High School
Castro ValleyFire Academy - Fire Science
Chabot College
Hayward, CA05-2026
Skills
- Customer focus
- Cool Under Pressure
- Flexible
- Quick Learner
- Cashier Abilities
- Trilingual
Languages
English
Native or Bilingual
Spanish
Professional Working
American Sign Language
Elementary
Timeline
Lead CBX
Cycle Bar Castro Valley
05.2024 - 12.2024
Retail Associate
Castro Valley Natural Grocery
03.2021 - 04.2024
Restaurant Shift Lead
BLVD Burger Diner
01.2020 - 02.2021
High School Diploma -
Castro Valley High School
Fire Academy - Fire Science
Chabot College
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