Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
Kelly Fucile-Heil

Kelly Fucile-Heil

Neenah,WI

Summary

Efficient business intelligence and reporting solutions architect with comprehensive understanding of company database roles. Accessibility-focused data synthesizer with deep history of establishing well-organized and approachable information systems. Flexible program problem solver with collaborative outlook and agility in designing effective databases.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Business Analyst/Agile Scrum Master

Secura Insurance Company
Neenah, WI
05.2022 - Current
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Worked with a project team to convert financial data from the legacy cobal system to a Data Warehouse in order to help modernize the solution. This has in turn reduced the amount of time month end processing has taken. Increased visibility to policy coverage code rules that were hard coded in the legacy system
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Collaborated with cross-functional teams to ensure accurate data integration and consistency across platforms.
  • Conducted thorough root-cause analyses for data discrepancies, ensuring swift resolution of issues affecting system performance.
  • Migrated legacy systems to modern platforms, preserving critical historical data while improving overall system reliability.

Business Analyst

Northwinds Technologies
Steven Point, United States
01.2019 - 05.2022
  • Helped design and build the current Data Warehouse that has improved reporting needs by 75% from the legacy data warehouse
  • Worked closely with the business users to understand the needs for the new data warehouse and the pain points that they had with the legacy system
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Skilled at working independently and collaboratively in a team environment.

Business Analyst

Delta Dental of Wisconsin
Steven Point, Wisconsin
01.2017 - 01.2019
  • Implemented a new system for the professional relations team on how they enter and maintain provider information from the legacy system to SalesForce this reduced the time to update provider records by 65%
  • Manged all user questions for the newly implemented system when they come up.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

Programmer Analyst

Delta Dental Of Wisconsin
Stevens Point, WI
07.2005 - 01.2017
  • Played a key role in the implementation of the Applications Help Desk to reduce the time a ticket is responded to.
  • Created application for a multi-user end-user environment
  • Programmed in RPG III/RPG Free
  • Wrote highly maintainable, solid code for software system.
  • Participated in design sessions with clients to ascertain project specifications.

Programmer Analyst

Birds Eye Foods
Green Bay, WI
12.2003 - 07.2005
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Participated in design sessions with clients to ascertain all project specifications for applications, databases and systems.
  • Collaborated with product management to design, build and test systems.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Documented program development and revisions and accurately maintained historical records.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked closely with clients to establish specifications and system designs.
  • Responded to and remedied critical issues that could not be addressed by junior members of team.

Programmer Analyst

VF Outdoor
Appleton, WI
05.2000 - 10.2003
  • Worked on implementing the JBA system for Jansport.
  • Trained other developers on how to use the system and also trained customers on the product
  • Worked with business users from all parts of the company to understand the issues that they had with the legacy system and how JBA would solve those issues.
  • Delivered scalable system architecture to support high-availability Internet site with various internal applications.
  • Directed software design and development to meet client needs for functionality and performance.
  • Participated in design sessions with clients to ascertain project specifications.

Programmer Analyst

Jockey
Kenosha, WI
03.1998 - 02.2001
  • Point person for the department process and procedures
  • Responsible for the Executive Information Systems Report
  • Worked with CIM400 code/report generator
  • Support customers using JDA/MMS software
  • Consulted with internal customers on application development project status.

Education

Associate of Applied Science - Computer Programming, Specific Applications

MBTI Business Training Institute
Milwaukee, WI
06.1991

Skills

  • Document Library Maintenance
  • BI Tool and System Design
  • Decision Making
  • Data Compiling
  • Technical Support
  • Database Building
  • Data Summaries
  • Project Management
  • Data Warehousing
  • Critical Thinking
  • Model Development
  • Programming Languages
  • RPG III/ RPF Free, SQL, Angular 3, Java, HTML
  • Data analysis
  • Business process mapping
  • Data Mapping
  • Workflow Analysis
  • SQL and databases

Certification

  • Business Analyst Training - 2018
  • CSM Scrum Master Certification - 2021
  • A-CSM Advanced Scrum Master CVertification - 2023
  • Communication and Interpersonal Skills for the Technical professional - 2001

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield

Timeline

Senior Business Analyst/Agile Scrum Master

Secura Insurance Company
05.2022 - Current

Business Analyst

Northwinds Technologies
01.2019 - 05.2022

Business Analyst

Delta Dental of Wisconsin
01.2017 - 01.2019

Programmer Analyst

Delta Dental Of Wisconsin
07.2005 - 01.2017

Programmer Analyst

Birds Eye Foods
12.2003 - 07.2005

Programmer Analyst

VF Outdoor
05.2000 - 10.2003

Programmer Analyst

Jockey
03.1998 - 02.2001

Associate of Applied Science - Computer Programming, Specific Applications

MBTI Business Training Institute

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