Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kory Etchison

Kory Etchison

Stockton,CA

Summary

Dynamic leader with a proven track record at Staples, adept in operations management and relationship building. Excelled in driving business growth, achieving a top performance award in 2023, and enhancing customer loyalty through strategic problem resolution. Skilled in team leadership and fostering employee development, consistently delivering exceptional results.

Overview

18
18
years of professional experience

Work History

General Manager

Staples
09.2015 - Current
  • Managed budget implementations, employee reviews, training, schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with customers and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Achieved top performance award for retail excellence in 2023

Agent Representative

Bankers Life Insurance
08.2006 - 10.2015
  • Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
  • Organized regular meetings with clients to discuss their needs and provide tailored solutions.
  • Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
  • Excelled at building rapport with both prospective clients and long-standing customers while representing the company at networking events and trade shows.
  • Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.
  • Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
  • Improved client retention rates by conducting follow-up calls after sales transactions were completed.

Education

Computer Science

San Joaquin Delta College
Stockton, CA

Insurance -

Americas Training Center
Sacramento, CA
08.2006

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Staff Management
  • Team Leadership
  • Training and Development
  • Relationship Building

Timeline

General Manager

Staples
09.2015 - Current

Agent Representative

Bankers Life Insurance
08.2006 - 10.2015

Computer Science

San Joaquin Delta College

Insurance -

Americas Training Center

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Kory Etchison