Tranica Wills
Houston,DE
Summary
Dynamic Client Success Manager offering 8 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
9
9
years of professional experience
Work History
Client Success Manager
Drips LLC
05.2023 - Current
- Spearheaded strategic initiatives from concept to execution, ensuring client satisfaction and timeline adherence
- Complex technical solutions and multiple stakeholders
- Developed strong relationships based on trust and transparency with clients
- Assisted customers in implementing strategies and tools and Identified product and process gaps and issues and suggest potential solutions
- Maintaining relationships with key accounts, conducting regular check-ins, and building rapport as a trusted advisor
- Managed cross-functional projects, collaborating, coaching executives, and project teams with technical and sales teams to deliver high-impact campaigns
- Delivered data-driven insights and reporting, optimizing campaign performance and client engagement
Client Success Manager
Syneos Health
01.2022 - 06.2023
- Company Overview: Remote Contract
- Led the execution of custom branded campaigns, maximizing client ROI through targeted advertising strategies
- Serve as the main point of contact and manage a defined set of Enterprise accounts, focused on increasing their adoption and growth
- Provided technical expertise on integration solutions, ensuring seamless adoption and client satisfaction
- Coordinated global projects, managing relationships and deliverables across multiple teams
- Remote Contract
Client Success Manager
Tidal Consulting LLC
08.2021 - 02.2022
- Company Overview: Remote Contract
- Directed high-profile product campaigns, ensuring quality control and client vision realization
- Providing timely and adaptable support to address questions and strategic needs
- Analyzed client data to provide actionable recommendations, enhancing overall campaign effectiveness
- Managed end-to-end client relationships, focusing on strategic growth and revenue recognition
- Remote Contract
Major Accounts Manager
Automatic Data Processing
06.2020 - 09.2021
- Oversaw the execution of large-scale client campaigns, driving customer satisfaction and renewal rates
- Provided weekly reports and recommendations, contributing to incremental revenue growth
- Excelled in cross-functional collaboration, aligning technical and sales teams to achieve business objectives
Client Accounts Manager
RJ Reynolds
09.2015 - 07.2020
- Coordinated with teams and managed multiple enterprise clients, focusing on quality and budget adherence
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with purchasing department to reconcile vendor invoices, contracts, and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Education
Bachelor of Science - Tourism, Hospitality, Event Management
Indiana University Bloomington
Master of Business Administration - Management and Marketing
AIU
Skills
- Account Management
- Communication
- Contract Management
- Cross-sell
- Customer Success
- Executive Relationships
- Interpersonal Skills
- Portfolio Management
- Renewals
- SaaS
- Salesforce
- Stakeholder Management
- Technical Aptitude
- Upsell
- Client Engagement
- Project Management
- Data Analytics
- Customer Retention
Timeline
Client Success Manager
Drips LLC
05.2023 - Current
Client Success Manager
Syneos Health
01.2022 - 06.2023
Client Success Manager
Tidal Consulting LLC
08.2021 - 02.2022
Major Accounts Manager
Automatic Data Processing
06.2020 - 09.2021
Client Accounts Manager
RJ Reynolds
09.2015 - 07.2020
Bachelor of Science - Tourism, Hospitality, Event Management
Indiana University Bloomington
Master of Business Administration - Management and Marketing
AIU
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