Overview

Work History

Education

Skills

Timeline

Jennifer Samora

Roswell,New Mexico

Overview

years of professional experience

Work History

Records clerk / transcriptionist

Roswell hand clinic occupational therapy

Roswell, US, United States

02.2014 - 09.2016

Collaborated with team members to transcribe audio recordings into written format, enhancing documentation accuracy.
Implemented a systematic filing system, improving retrieval time for vital documents by 30%.
Utilized transcription software to streamline workflow, resulting in a 20% reduction in turnaround time for project completion.
Developed and maintained detailed logs of all transcription work, ensuring accountability and traceability of documents.
Responded promptly to requests for information, providing excellent customer service and support to internal and external stakeholders.
I am also bilingual and would be asked to sit in sessions that needed a translator and fluent in English and Spanish
Monitored and updated electronic databases, ensuring that all entries were current and accurate.
Ensured all sensitive information was handled in accordance with privacy regulations and organizational policies.
Provided administrative support by managing schedules and organizing meetings related to record management activities.
Engaged in regular training on updated software and best practices to maintain high proficiency in transcription duties.
Maintained confidentiality of all records and communications, fostering trust among clients and colleagues.
Conducted research to verify information before finalizing records, ensuring accuracy and reliability.
Assisted in archiving outdated records, following established protocols to ensure compliance with retention policies.

Records clerk

Jeff diamond law firm

New Mexico

09.2016 - 05.2018

Processed confidential documents while adhering to strict privacy regulations and organizational policies.
Maintained accurate and organized filing systems to ensure efficient retrieval of records.
Utilized electronic record management systems to streamline data entry and improve accessibility.
Conducted regular audits of records to ensure compliance with organizational standards.
Assisted in the development and implementation of new record-keeping protocols to enhance operational efficiency.
Responded to inquiries regarding records and provided support for audits and inspections.
Coordinated with other departments to ensure accurate information flow and record updates.
Facilitated the secure disposal of outdated records in accordance with company policies.
Utilized Microsoft Office Suite and specialized record management software to perform daily tasks.
Ensured all records were updated in a timely manner to reflect current information.
Documented and maintained standard operating procedures for record management processes.
Provided exceptional customer service by assisting clients with record-related inquiries.
Maintained confidentiality and security of sensitive information throughout the record-keeping process.

Service writer

Silver Star autohaus

Albuquerque, New Mexico

04.2019 - 07.2020

Utilized industry-standard software to manage work orders and track service progress, resulting in improved operational efficiency.
Developed and maintained relationships with customers to foster loyalty and repeat business.
Processed customer payments and managed invoicing to ensure seamless transactions and accuracy in financial records.
Created detailed service estimates, helping customers make informed decisions regarding vehicle maintenance.
Resolved customer complaints and concerns professionally, contributing to a positive service experience.
Collaborated with management to develop promotional strategies that increased service bookings.
Maintained a clean and organized work environment, ensuring compliance with safety standards.
Assisted in scheduling appointments to optimize technician workloads and minimize wait times for customers.
Facilitated effective communication between customers and service technicians to ensure clarity of service expectations.
Conducted follow-up calls with customers after service completion to assess satisfaction and encourage feedback.
Participated in regular team meetings to discuss performance goals and service challenges.
Updated customer records in the database to maintain accurate service histories and contact information.
Engaged in continuous professional development to stay current with industry trends and service practices.

Server manager / cocktail waitress

Cheddar's scratch kitchen

Albuquerque, New Mexico

02.2018 - 07.2021

Monitored and analyzed customer feedback to refine cocktail offerings and improve overall guest experience.
Oversaw daily operations of the bar, ensuring high standards of service and customer satisfaction.
Scheduled staff shifts to ensure optimal coverage during peak hours, resulting in a 20% increase in sales during busy periods.
Maintained compliance with health and safety regulations, ensuring a clean and safe environment for both staff and patrons.
Utilized point-of-sale systems to track sales data and identify trends for strategic decision-making.
Fostered a positive team environment through effective communication and conflict resolution strategies.
Conducted regular performance evaluations, providing constructive feedback to enhance staff development.
Handled customer inquiries and complaints in a professional manner, achieving a high rate of customer loyalty.
Ensured proper maintenance and cleanliness of bar equipment, prolonging lifespan and reducing operational costs.
Trained staff in cocktail preparation techniques, resulting in enhanced service efficiency and drink quality.

Cocktail server/bartender

Farley's food fun and pub

Roswell, New Mexico

08.2021 - 09.2023

Monitored alcohol consumption and adhered to responsible service guidelines to ensure guest safety.
Handled customer feedback and complaints professionally, resulting in a 90% satisfaction rating.
Contributed to a positive work environment through teamwork and collaboration with colleagues.
Demonstrated expertise in mixology by crafting innovative cocktails tailored to customer preferences, enhancing the overall dining experience.
Collaborated with kitchen staff to coordinate timely service and ensure seamless communication during busy shifts.
Managed cash and credit transactions accurately, maintaining an organized register and balancing daily sales.
Assisted in training new staff on bar procedures, cocktail recipes, and customer service protocols to ensure a high standard of service.
Utilized point-of-sale systems efficiently to process orders and track inventory, contributing to effective stock management.
Engaged with guests to build rapport and foster a loyal customer base, resulting in numerous repeat customers.
Adapted to changing customer demands during peak hours, demonstrating strong multitasking abilities and a positive attitude.
Resolved customer complaints promptly and professionally, ensuring a positive dining experience and customer retention.
Implemented effective sanitation practices in compliance with local health codes, contributing to a safe and clean workspace.
Maintained knowledge of wine and beer pairings to assist customers in making informed choices, improving their dining experience.
Fostered a teamwork-oriented atmosphere by supporting colleagues during busy shifts and sharing best practices.
Monitored customer behavior and needs, providing proactive service and enhancing overall guest satisfaction.

Assistant General Manager

Wingstop (vibe restaurants LLC)