Joel Braxton
Baltimore,United States
Summary
Organized and dependable candidate seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in developing and implementing policies and procedures with focus on security.
Overview
29
29
years of professional experience
Work History
Senior Network Provisioner
Defense Information Systems Agency, DISA
10.2023 - Current
- Follow all Government approved and provided Circulars, Instructions, Policies, work instructions and provisioning rules when provisioning a service request
- Acts on behalf of the customer to enter the service request details into DISA Storefront (DSF)
- Review the request for completeness and clear requirements, to include funding authorization
- Verify correct points of contact (POC) for each location through which the circuit traverses
- Engage with the customer if the service request is incomplete or requirements are unclear
Watch Officer - Telecom Specialist
Department of Justice
10.2022 - 10.2023
- Possesses TS/SCI
- Managed dynamic taskings and prioritize workload to meet customer expectations under changing conditions
- Review and interpret changes to policy doctrine and directives to determine mission impact
- Established processes; develop, update, and maintain procedures and guidelines resulting from policy changes or new technology
- Identify process improvements, efficiency gains and innovative approaches to operations
- Provide timely reporting for all reportable outages
- Ensure all packages received tracking numbers
- Understands network engineering
- Maintain associated COMSEC databases to ensure all outgoing transfers of COMSEC items are properly transferred and logged
- Determine need for, coordinate and direct system repair and restoration efforts
- Analyzed intelligence reports and identified potential relevant data.
- Worked with customer to determine operational requirements for future system capabilities; design, plan, and test new systems to meet customer needs
- Ensure proper configuration and change management control are applied and system documentation is current
- Telecommunications expert to advise those responsible for maintenance, installation and operation of various communications and electronic systems to include
- Produce and maintain technical documentation on assigned systems and services
- Supported SVTC systems, interacted with other vendors in a professional manner to support demonstrations, meetings, and other technical venues
- Perform site surveys in support of SVTC system installations
- Coordinate and perform on-site assessments of existing SVTC systems to verify configurations, support documentation, available resources, and environment constraints
- Repair or replace SVTC systems and provide support for installing systems as required
- Troubleshoot SVTC systems and provide support for continuous operation
- 12-hour shift on rotational basis including nights, weekends, and holidays in support of 24/7/365 operations.
Lead Regional Data Center Technician
AT&T Mobility
09.2010 - 10.2022
- Managed team of 2-3 individuals to address the business need of the company and data center
- Assign work to be addressed in a timely manner
- Improved response to company needs, improved ticket efficiency and met all ticket targets
- Manages projects, repairs, and maintenance issues
- Kept projects on track and manage maintenance issue effectively
- Evaluated ticket queue weekly and pulled all tickets that haven't been addressed
- Escalate trouble ticket that team members cannot get response from other business units
- Executed prompt closure of trouble tickets
- Point of contact for other business units to address network/facility issues
- Interact with on-site vendors consistently to ensure a smooth operation and stop any work that would be deemed risky
- Give site tours as needed
- Responsible for maintaining wireless systems by installing, provisioning, and repairing switching and ancillary equipment including Nortel, Ericsson and Lucent UMTS/LTE and 5G C-RAN equipment
- Responsible for maintaining Cisco, Sun, Radisys and Juniper routers and servers
- Maintained/ accounted for current and needed spares necessary for everyday operation
- Update and scripted need documentation for facility projects and procedures and worked with national teams on LAN/WAN networks, E911 phase 1 and phase 2
- Provided 24 x 7 support for facility and related equipment
- Performed routine/ scheduled maintenance and backups on all switches and routers; test and turn up carrier and trunks with various telecom providers
- Maintained wet and dry cell battery bank
- Monitored power break switchboards
- Monitored Veeder-root UST monitoring system for diesel fuel levels
- Maintained (2) Spectrum Detroit Diesel generators.
Telecommunications System Analyst
Ascend One Corp
03.2007 - 09.2010
- Migrated off Aspect and upgraded ICM 7.2.2 to Cisco UCCE
- Performs configuration, scripting, testing and implementation of all telephony applications to direct calls to the Call Center and remote sites
- Configured partitions and calling search spaces
- Develops test plans and performs configuration clean-up of scripting protocols
- Performed maintenance and support for all telecommunication equipment (IPCC, PBX, ACD, IVR) Analyzes and evaluates impacts of service requests
- Primary point of contact for all data/VOip equipment, maintenance, implementation; including test and turn up
- Ensures proper documentation of system configurations associated with assigned service requests
- Test and evaluates telecommunications applications to determine efficiency and reliability
- Conducts appropriate maintenance and support for all telecommunication applications
- Provides first level support for all telecommunication application related issues
- Identifies opportunities to gain efficiencies and/or improved delivery of service
- Provides on-call support throughout the year.
MSC Technician
AT&T Mobility
05.2000 - 03.2007
- Responsible for maintaining a wireless system by installing, provisioning and repairing switching and ancillary equipment including Nortel DMS 100, Ericsson and Lucent TDMA/ GSM/ UMTS switches, Alcatel/ Tellabs digital cross connect equipment and Cisco router/switches
- Primary SME for VOip and E911 topology
- Maintained/ accounted for current and needed spares necessary for the everyday operation of the switch
- Update and scripted need documentation for facility projects and procedures and worked with national teams on LAN/WAN networks, E911 phase 1 and phase 2
- Provided 24 x 7 support for the facility and related equipment
- Performed routine/ scheduled maintenance and backups on all switches; test and turn up carrier and trunks with various telecom providers.
Switch Technician
Sprint PCS
03.1997 - 04.2000
- Experienced in the operation and maintenance of various switch equipment such as Lucent 5ESS (OMP, ECP and 5E translations), Titan 5500 (DACS), Tberd 224, and Tberd (TTC) 2000
- Also proficient in dispatching and resolving trouble tickets through Clarify
- Maintained and logged preventive maintenance on preventive maintenance tracking system (PMTrak)
- Also experienced in using Procomm Plus for dialing in and resolving switch issues
- Possesses administration and computer knowledge.
Signal Support Systems Specialist
United States Army
01.1995 - 03.1997
- Trained in troubleshooting, diagnostics, reports, and maintenance became experienced in the maintenance of radio systems, combat satellite communication, telephone system, mobile subscriber equipment and mobile subscriber computers
- Responsible for communication security and equipment; possessed a Secret Security Clearance.
Education
Associate of Science - Computer Information Systems
Penn Foster Career School
Scranton, PA06.2025
High school diploma or equivalent -
Paint Branch High School
Burtonsville, Maryland06.1992
Skills
- Compliance Requirements
- Help Desk
- Customer Feedback
- Business Requirements
- Situational Awareness
- Project Management
- Effective leadership and communication skills, while demonstrating versatility and flexibility
- Regional Data Center
- Cisco Routing, Switching and Voice technologies
- CME (Call Manager)
- CUCM (Cisco Unified Call Manager)
- Cisco UCCE, ICM 722,
- IPCC, Unity and Intervoice IVR
- DACS (Alcatel and Titan), provisioning, cross connects and maintenance
- Transport
- DS0/DS1/DS3/OC3/OC12/Ethernet; turn up, testing and trouble isolation
- Data Center
- Cabling and Router maintenance
- NOC experience
- Call Center Maintenance
- Battery/Diesel Generator Maintenance
- Telecommunications Troubleshooting
- GSM, TDMA, LTE, 5G experience
- Staff supervision
- Cabling/Fiber maintenance
- Clarify Ticketing Systems
- Remedy Ticketing Systems
- Computer knowledge
- Supported data center network implementations
- Data Center Migration
- Call center operations
- Researching data
- Asset Tracking
- On-site demonstration and training
Desired Locations
- Baltimore, Maryland, United States
- Washington, District of Columbia, United States
Availability
Permanent, Full-time
Timeline
Senior Network Provisioner
Defense Information Systems Agency, DISA
10.2023 - Current
Watch Officer - Telecom Specialist
Department of Justice
10.2022 - 10.2023
Lead Regional Data Center Technician
AT&T Mobility
09.2010 - 10.2022
Telecommunications System Analyst
Ascend One Corp
03.2007 - 09.2010
MSC Technician
AT&T Mobility
05.2000 - 03.2007
Switch Technician
Sprint PCS
03.1997 - 04.2000
Signal Support Systems Specialist
United States Army
01.1995 - 03.1997
Associate of Science - Computer Information Systems
Penn Foster Career School
High school diploma or equivalent -
Paint Branch High School
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