Hi, I’m
Stephanie Jarand
Fayetteville,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities by providing next level customer service. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
26
years of professional experience
Work History
Varsity Tutors
Account Manager, Inside Sales
01.2022 - 06.2023
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Managed over 60 client calls per day.
- Recognized by management for 'relentlessly focusing on the customer'.
VIPKid
ESL Teacher
04.2017 - 12.2021
Job overview
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Taught more than 13,000 classes.
BMC - Building Materials & Construction Solutions
Receptionist/Administrative Assistant
08.2015 - 08.2016
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Be Square Productions
Freelance Transcriptionist
06.2007 - 12.2011
Job overview
- Created official transcripts for episodes of Good Eats, Feasting on Asphalt, Feasting on Asphalt 2, and Feasting on Waves, as seen on the Food Network.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Maintained perfect track record of performance and client satisfaction.
Paulding County Schools
English Teacher
09.2003 - 06.2007
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Served on council to help create standardized tests for Language Arts.
St. Paul Fire & Marine Insurance
Claim Support Associate
10.2000 - 09.2003
Job overview
- Paid bills, set up and maintained files, prepared correspondence, and transcribed letters and notes.
- Consistently received 'exceeds expectations' on performance reviews.
- Due to excellent performance and trust of management, was frequently sent to work in remote offices, head special projects, and train new support staff.
Borders Books And Music
HR/Training Manager
07.1999 - 07.2000
Job overview
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed staff of 25.
Borders Books And Music
Training Manager
06.1997 - 06.1999
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed staff of 30.
Education
Georgia Perimeter CollegeClarkston, GA
Certificate from Sign Language Interpretation
05.2015
University Overview
- Graduated with High Honors, 3.74 GPA
University of Central FloridaOrlando, FL
Bachelor of Science from English Education
05.1997
University Overview
- Graduated with Honors, 3.474 GPA
Rollins CollegeWinter Park, FL
Bachelor of Arts from Psychology
12.1992
Seminole Community CollegeSanford, FL
Associate of Arts from General Studies
05.1990
Skills
- Account Management
- Verbal and Written Communication
- Proof-reading and Editing
- Attention to Detail
- Exceptional Customer Service
- Microsoft Office: Word, Excel, and PowerPoint
- Google Docs
- Recordkeeping Organization
Languages
American Sign Language
Timeline
Account Manager, Inside Sales
Varsity Tutors
01.2022 - 06.2023
ESL Teacher
VIPKid
04.2017 - 12.2021
Receptionist/Administrative Assistant
BMC - Building Materials & Construction Solutions
08.2015 - 08.2016
Freelance Transcriptionist
Be Square Productions
06.2007 - 12.2011
English Teacher
Paulding County Schools
09.2003 - 06.2007
Claim Support Associate
St. Paul Fire & Marine Insurance
10.2000 - 09.2003
HR/Training Manager
Borders Books And Music
07.1999 - 07.2000
Training Manager
Borders Books And Music
06.1997 - 06.1999
Georgia Perimeter College
Certificate from Sign Language Interpretation
University of Central Florida
Bachelor of Science from English Education
Rollins College
Bachelor of Arts from Psychology
Seminole Community College
Associate of Arts from General Studies
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