Michael Bikowitz
Supervisor
Albany,NY
Summary
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Inbound Sales Representative
Charter Communications Inc
Albany, NY
10.2020 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Enhance customer experience by speaking with customers over phone to provide information about products or services, enter orders, transfer services or escalate complaints. Serve as expert and educator to customers on all Spectrum products, services and packages in comparison with competitor's offerings
- Sell Spectrum products and services to achieve monthly revenue and sales quotas in Video, Internet, Voice, and Mobile through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempt to sell on every call regardless of customer's initial reason for calling, such as billing calls, service calls and complaint calls
- Follow Charter Communications policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
- Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in positive, constructive manner
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
Security Supervisor
U.S. Security Associates
Albany, NY
07.2016 - 02.2020
- Being first point of contact by on-site security officers/site supervisors regarding irregularities, such as security breaches, facility, and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required.
- Prepares detailed reports regarding security breaches, facility and safety hazards, emergency situations and on-site irregularities for Management review.
- Informs and warns Security officers who are violating company policy/rules infractions.
- May provide specialized security in complex operational areas, requiring specific knowledge of operating environment.
- Performs periodic checks of emergency call boxes and/or street lights to ensure proper functioning; reports all malfunctioning as required.
- Takes Call-offs and fills open posts as part of branch office dispatch center.
- Investigated issues and develop effective solutions.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Developed improved training methods with focus on public safety and officer awareness
DirecTV Technician
Mastec advanced technologies
Clifton Park, NY
07.2015 - 06.2016
- Install and program equipment.
- Troubleshoot, diagnose, repair, replace and upgrade components Checks satellite TV systems for correct functionality and optimal performance Ensures adequate supply levels by inventorying stock and communicating needs to warehouse Treats customers with respect, courtesy, and professionalism at all times.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Connected components to exterior cable systems and tested connections for adequate power and functional links
- Assembled communication equipment such as wiring, switching equipment and power apparatus
Warehouse Worker
GoodyearTire & Rubber Company
Albany, NY
02.2008 - 07.2015
- Pull orders to be shipped FedEx and bill them out.
- Prepare documents for shipment and for claim submissions.
- Report all equipment failures and malfunctions to supervisor.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts and other heavy machinery safely.
- Oversaw all products leaving warehouse to ensure accuracy and integrity of shipments Inspected and researched all discrepancies in inventory and tracking Performed weekly analysis to find damaged or unacceptable product for improved quality control Inspects quality of materials to determine any faults or damage to products Handles forklift to arrange delivery of supplies according to procedure Ensures cleanliness of warehouse.
- Completed over 50 customer orders each day in warehouse setting
Security Officer
G4SSecure Solutions Inc
Albany, NY
11.2014 - 05.2015
- Perform patrols by foot or vehicle maintain secure and safe site verify if person/persons are allowed on site.
- Scan ID badges on entry and exit of site of employees/visitors.
- Investigated all security and safety violations.
- Monitored security camera system day and night to protect lives and property.
- Responded quickly and effectively to all security violations and duress alarms.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded to calls in both routine and emergency situations.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Monitored and authorized entrance and departure of 100 employees and visitors daily
Education
AAS - Criminal Justice
Columbia Southern University
Orange 10.2019 - Current
HS Diploma -
Colonie Central High School
Albany, NY 09.2002 - 06.2006
Skills
Photoshop, Adobe CS, AutoCAD 2005, Hardware installations
Crime prevention/Criminal investigations
Emergency management/Crisis intervention training
AWR 187-W, AWR 160High-volume call centers
Sales quota familiarity
Quality assurance standards
Closing skills
Developstrong working rapport with others
Relationship building
Tactful in conflict situations
Excel in effective and positive communications
Excel in sand leadership of subordinates
Negotiate with tact
Possess many talents and capabilities
Certification
AED Training Emergency response Daily incident reporting First Aid and CPR certification
Timeline
Inbound Sales Representative
Charter Communications Inc
10.2020 - Current
AAS - Criminal Justice
Columbia Southern University
10.2019 - Current
Security Supervisor
U.S. Security Associates
07.2016 - 02.2020
DirecTV Technician
Mastec advanced technologies
07.2015 - 06.2016
Security Officer
G4SSecure Solutions Inc
11.2014 - 05.2015
Warehouse Worker
GoodyearTire & Rubber Company
02.2008 - 07.2015
HS Diploma -
Colonie Central High School
09.2002 - 06.2006