Addy Gallrein
Shelbyville,KY
Summary
Dynamic professional with a proven track record at Gallrein Farms, excelling in customer service and problem-solving. Enhanced guest satisfaction by optimizing check-in processes and resolving inquiries efficiently. Leveraged strong communication skills to foster team collaboration and improve operational efficiency. Adept at managing high-volume interactions, ensuring seamless service delivery and positive client experiences.
Friendly and polished fromt desk manager brings proven experience in public environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Gallrein Farms
04.2015 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exemplary customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and resource allocation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Horse Riding Instructor
Evermore Farms
01.2022 - 08.2024
- Developed customized lesson plans to enhance student riding skills and confidence.
- Conducted safety briefings and equipment checks before each riding session.
- Monitored student progress, providing constructive feedback to improve techniques.
- Led group riding lessons, fostering teamwork and communication among participants.
- Improved student confidence and riding skills through personalized instruction and feedback.
- Taught proper communication and riding commands for optimal control and safety around horses.
Sales Associate
Carters Oshkosh
01.2023 - 06.2024
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted with inventory management, ensuring accurate stock levels and organization.
- Collaborated with team members to achieve daily sales targets efficiently.
- Trained new staff on product knowledge and effective sales techniques.
- Led initiatives to streamline store operations, resulting in enhanced workflow efficiency.
- Maintained up-to-date knowledge of industry trends and competitor offerings for strategic positioning.
- Analyzed customer feedback to identify areas for service improvement and adaptations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Equine Science
Morehead State University
Morehead, KY05-2026
High School Diploma -
Shelby County
Shelbyville, KY05-2023
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
Timeline
Sales Associate
Carters Oshkosh
01.2023 - 06.2024
Horse Riding Instructor
Evermore Farms
01.2022 - 08.2024
Front Desk Manager
Gallrein Farms
04.2015 - Current
No Degree - Equine Science
Morehead State University
High School Diploma -
Shelby County