Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
8
8
years of professional experience
Work History
National Catastrophe Property Field Adjuster
Allstate
09.2023 - Current
Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
Property Field Adjuster
Farmers Group
04.2023 - 07.2023
Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
Prepared comprehensive reports to negotiate purchase price and repair of properties.
Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
Scoped and photographed properties for defects and damage.
Used xactimate software to build estimates
Mitigation Manager
National Flood And Fire
03.2016 - 04.2023
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Investigative Inside Property Adjuster – National Catastrophe Team at AllstateInvestigative Inside Property Adjuster – National Catastrophe Team at Allstate