Celisia Irvin

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Treat clients and families with respect and dignity.

Counseled and mentored clients on substance use and life choices.

Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cultivated customer loyalty, promoted repeat business and improved sales.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Investigated and resolved customer inquiries and complaints quickly.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 96%.

Maintained up-to-date knowledge of product and service changes.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Met customer call guidelines for service levels, handle time and productivity.