Megan Fine
Indianapolis,IN
Summary
Developed strong interpersonal and communication skills in clinical mental health setting, seeking to transition into new field. Proficient in patient care and support with focus on empathy and effective communication. Looking to leverage these skills in dynamic and supportive environment.
Overview
3
3
years of professional experience
Work History
Mental Health Technician
Riley Hospital for Children
11.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
Behavioral Health Support
Lutherwood Residential Facility
07.2022 - 10.2023
- Works with teenage girls from the ages 12-18 years old who may have experienced neglect/abuse and behavioral issues, and working with youth survivors of human trafficking
- Modeled appropriate communication and problem-solving skills in crisis situations involving residents
- Tracked resident movement on and off unit by documenting times, destinations, and behaviors
- Engaged residents in groups to promote coping skills, education, and life skills
- Documented resident interactions in compliance with HIPPAA requirements
- Trainings: Therapeutic Crisis Intervention, Seven Challenges Training, and Ascent 121 Human Trafficking/ IMPACT Training
Curbside Pickup Coordinator
Meijer
04.2022 - 07.2022
- Delegated tasks to other team members while maintaining efficient workplace
- Enforced company policies, answered coworkers’ questions and trained new personnel
- Receive workflow from dashboard and fulfill orders for the day
- Greet each customer and take payment for the order ensuring an easy shopping experience
Program Volunteer
DREAM Alive Non-Profit Organization
03.2022 - 05.2022
- Meeting with middle school students after school from 3:00-6:00
- Building relationships with students, teaching lessons on various topics like life skills
- Going on career field trips
- Providing community service
Cashier/ Customer Service
Meijer
10.2022 - 02.2022
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Learned roles of other departments to provide coverage and keep store operational
Education
Bachelor of Science - Psychology, Criminal Justice
University of Indianapolis
Indianapolis, IN05.2023
Skills
- Customer Service
- Critical Thinking
- Excellent Customer Service skills
- Reliable and trustworthy
- Decision making
- Active listening
- De-escalation techniques
- Problem-solving
Timeline
Mental Health Technician
Riley Hospital for Children
11.2023 - Current
Cashier/ Customer Service
Meijer
10.2022 - 02.2022
Behavioral Health Support
Lutherwood Residential Facility
07.2022 - 10.2023
Curbside Pickup Coordinator
Meijer
04.2022 - 07.2022
Program Volunteer
DREAM Alive Non-Profit Organization
03.2022 - 05.2022
Bachelor of Science - Psychology, Criminal Justice
University of Indianapolis
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