Crystal Chavis Lopez
North Las Vegas,NV
Summary
Dedicated Security Officer with extensive experience at Planet Hollywood Resort & Casino, skilled in incident reporting and CCTV surveillance. Proven ability to respond effectively to emergencies while providing superior customer service. Recognized for training new officers and enhancing overall security protocols, ensuring a safe environment for guests and staff alike.
Knowledgeable security dispatch officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
13
13
years of professional experience
Work History
Security Officer
Planet Hollywood Resort & Casino
Las Vegas, NV
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Dispatch officers to incidents and emergency situations
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Tresure Island
Las Vegas, NV
12.2017 - 02.2019
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
El Cortez Hotel Casino
Las Vegas, NV
07.2012 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Adult School of Education
Las Vegas, NVSkills
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Complex Problem-solving
- Conflict de-escalation
- Dispatch
- Identification verification
- First aid and CPR certified
- Work ethic
- Verbal and written communication
Timeline
Security Officer
Planet Hollywood Resort & Casino
04.2022 - Current
Security Officer
Tresure Island
12.2017 - 02.2019
Security Officer
El Cortez Hotel Casino
07.2012 - 11.2016
High School Diploma -
Adult School of Education