Karen Ingram
DeMotte,IN
Summary
Organized and dependable candidate capable of building positive relationships with clients utilizing interpersonal skills, excellent communication and problem-solving abilities. A professional with proficient computer skills and excellent time management abilities.
Overview
14
14
years of professional experience
Work History
CASA Volunteer
Jasper County Courthouse
Rensselaer, IN
04.2018 - Current
- Coordinated referrals and direct support for children in the foster care system.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained courteous and effective working relationships.
- Developed and maintained a respectful and meaningful relationship with family members and foster parents.
- Carried out monthly in-home visits with children in need of services in their foster placement homes.
- Assessed current needs for children and addressed those needs with DCS caseworkers.
- Wrote quarterly detailed reports about children and family's well-being, progress, needs, and current living situations to be submitted to courts.
- Testified in front of a judge and witnesses in court hearings to the well-being and future placement of children in need of services in the foster system.
Optician
DeBoer Family Eyecare
DeMotte, IN
09.2013 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed field of vision, OCTs and pachymetry evaluations.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Visit Supervisor
Help At Home
Rensselaer, IN
01.2017 - 01.2018
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Dental Assistant
Schereville Family Dentistry
Schererville, IN
08.1996 - 06.1997
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Education
High School Diploma -
Highland High School
Highland, INSkills
- Active Listening
- Report Preparation
- Client and Family Interviews
- Verbal and Written Communication
- Attention to Detail
- Client Needs Assessments
- Relationship Building
- Client Home Visits
Timeline
CASA Volunteer
Jasper County Courthouse
04.2018 - Current
Visit Supervisor
Help At Home
01.2017 - 01.2018
Optician
DeBoer Family Eyecare
09.2013 - Current
Dental Assistant
Schereville Family Dentistry
08.1996 - 06.1997
High School Diploma -
Highland High School
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