Lisa Ngo-Meza
El Monte,CA
Summary
Knowledgeable Quality Improvement Coordinator familiar with training employees, reviewing data and implementing new guidelines. Practiced in Quality Improvement and eager to apply 4.5 years' experience to new role.
Overview
16
16
years of professional experience
Work History
Quality Improvement Specialist
Alma Family Services
Monterey Park, CA
10.2017 - Current
- Monitoring and reviewing cases and ensures agency is in compliance with auditing standards for federal funding sources.
- Training: provides training to staff regarding updated guidelines from LACDMH under QI director's guidance
- Improvement: assist staff with support to improve documentation to meet LACDMH guidelines by site and program; collaborate with supervisors/managers/directors with feedback from completed audits
- Meetings/Trainings: attend monthly LACDMH QIC Meetings for service areas of theagency; attend training provided by LACDMH
- Document and report issues with compliance, standards of care, and quality assurance requirements.
- Ensure compliance with contract reporting requirements.
- Evaluate competency of clinical staff, documenting performance and recommending improvements.
- Assist with audits requested by LACDMH and Riverside County such as site reviews to ensure compliance.
- Assist with implementation of new policies as requested.
- Assist in troubleshooting with EHR system (Exym).
- Answer emails from staff in timely manner.
- Create logs to assist in tracking audits and other various tasks/duties assigned.
Clinical Team Mentor
Creating Behavioral And Educational Momentum-CBEM
Covina, CA
07.2014 - 10.2017
- Provided crisis intervention to clients of San Gabriel Pomona Regional Center: used crisis communication, de-escalation techniques to prevent hospitalization and police contact, assessed for safety concerns, and created safety plans with staff/family
- Managed caseload: provided weekly check-in visits with clients, created appropriate coping skills/interventions, collaborated with regional center, family, and staff, provided recommendations and referrals with community resources
- Documentation: documented daily notes from visits with clients, stabilization plan, transition plan, and case review.
MFT Intern
F.A.C.E
Placentia, CA
02.2012 - 07.2014
- Provided direct psychotherapy for children, couples, families, and individuals
- Wrote clinical reports and progress notes for clients
- Used theoretically appropriate and client-specific clinical interventions
- Facilitated weekly parenting classes.
Behavior Therapist
Intercare Therapy, Inc
Los Angeles, CA
01.2009 - 07.2014
- Applied DIR and ABA Techniques in a home setting: interacted with clients, implemented specific programs catering to client’s needs, and collected data in each session
- Applied behavior intervention in school setting: reviewed IEP goals and targets of client and helped client access curriculum by working on their behavior goals
- Worked actively with parents, caretakers, teachers, and supervisors to ensure that client was receiving best service possible.
Education
Doctorate of Psychology - Marriage And Family Therapy
The Chicago School of Professional Psychology
Los Angeles, CA12.2022
Master of Science - Marriage And Family Therapy
University of Phoenix
Ontario, CA09.2013
B.A. - Psychology
California State Polytechnic University, Pomona
Pomona, CA06.2008
Diploma -
West Covina High West Covina
West Covina, CA06.2003
Skills
- Attentive and Observant
- Punctual
- Dependable
- Team Player
- Works Independently (when needed)
- Problem Solving
- Consistent
- Microsoft Office
- Time Management
Registered MFT Intern
- Hours are approved
Timeline
Quality Improvement Specialist
Alma Family Services
10.2017 - Current
Clinical Team Mentor
Creating Behavioral And Educational Momentum-CBEM
07.2014 - 10.2017
MFT Intern
F.A.C.E
02.2012 - 07.2014
Behavior Therapist
Intercare Therapy, Inc
01.2009 - 07.2014
Doctorate of Psychology - Marriage And Family Therapy
The Chicago School of Professional Psychology
Master of Science - Marriage And Family Therapy
University of Phoenix
B.A. - Psychology
California State Polytechnic University, Pomona
Diploma -
West Covina High West Covina