Shamiso Mutasa
QUALITY IMPROVEMENT SPECIALIST
Plano,TX
Summary
Detail-oriented healthcare professional with experience in data quality, operational workflows, and process improvement. Skilled at validating data, conducting audits, identifying gaps, and supporting accuracy and compliance. Experienced with Talend, Snowflake, Power BI, and healthcare documentation systems.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Quality Improvement Specialist
Devoted Faith Care Home
2024 - Current
- Supported documentation, patient data tracking, and workflow accuracy.
- Ensured compliant data entry and discrepancy resolution.
- Coordinated cross-functionally to reduce processing delays.
- Prepared operational reports to identify inefficiencies.
- Conduct routine data accuracy checks, reviewing care records for completeness, consistency, and compliance with internal standards.
- Monitor care workflows and identify gaps or inefficiencies that impact quality, safety, or documentation accuracy.
- Support quality initiatives by tracking performance metrics, preparing simple reports, and identifying emerging trends in resident care.
- Collaborate with caregivers and administrative staff to improve processes, streamline documentation, and reduce repeated errors.
- Assist with case audits, incident reviews, and follow-up actions to ensure continuous improvement across the care home.
- Maintain high-quality documentation, updating logs, charts, and reports to support regulatory readiness.
- Participate in quality meetings and contribute insights to support resident safety and operational excellence.
Healthcare Data Quality Analyst (Project Work)
Leading Edge Infection Prevention Organization
2021 - 2023
- Performed data validation, corrected inconsistencies, and ensured accuracy across datasets.
- Conducted audits to identify gaps and root causes of errors.
- Supported QI initiatives by tracking performance metrics and workflow improvements.
- Built Power BI dashboards to monitor quality trends.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
English Teacher
Giraffe Learning Center
2018 - 2021
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Planned lessons for classroom of students.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Education
Chinese Language - Languages
Liaoning University
Shenyang Liaoning 05.2001 -
BBA - Bachelor of Business Administration
Liaoning University
Shenyang, China 05.2001 -
Skills
- Quality Improvement Support
- Data Accuracy & Validation
- Root Cause Analysis (5 Whys)
- Workflow & Process Audits
- KPI Tracking & Reporting
- Healthcare Operations
- Snowflake
- Talend
- Power BI
- Data monitoring
- Data analysis
- Data quality tools
- SQL and databases
- Tableau
- Python
Websites
Timeline
Chinese Language - Languages
Liaoning University
05.2001 -
BBA - Bachelor of Business Administration
Liaoning University
05.2001 -
Quality Improvement Specialist
Devoted Faith Care Home
2024 - Current
Healthcare Data Quality Analyst (Project Work)
Leading Edge Infection Prevention Organization
2021 - 2023
English Teacher
Giraffe Learning Center
2018 - 2021