Amanda Miller
Bellville,TX
Summary
Personable and dedicated Inside Sales/Customer Service Representative with extensive experience in manufacturing. Solid team player with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining relationships with customers. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
HUBS
10.2022 - Current
- Work in Hubspot to manage all deals(new + ongoing)
- Review customer parts and confirm the chosen specifications reflect the technical drawing
- Work with our ME + sourcing team if an RFQ is needed
- Set up customer calls and meetings to discuss projects
- Complete Daily tasks
- Work in Freshdesk to address any new customers questions or concerns
- Assist new customers in navigating our platform
- Use aircall, outlook, and slack channels daily
Customer Service Representative
Abaco Drilling Technologies
03.2022 - 09.2022
- Managed each customer account by communicating daily
- Entered purchase orders and provided quotes by using Visual
- Provided backlogs to each customer by using Smartviews
- Created RMAs and resolved any customer complaints
- Requested new part numbers from engineering by providing customers' product requirements
- I managed the Thru-Tubing product by maintaining the inventory and requested that the shipping department fulfill any open orders
- Handled any rush requests by communicating with manufacturing
- Managed pick-up and delivery requests
Customer Service Representative
NOV Grant Prideco
03.2019 - 10.2020
- Managed my outlook email for daily customer requests
- Managed each of my customers orders through the manufacturing process to ensure a well completed product in a timely manner
- Communicated with each department to gather daily updates on orders
- Communicated with Tuboscope for orders that required coating and generated coating requests
- Handled credits and rebills
- Invoiced each completed order through a software called Oracle
- Assisted in investigating claims
- I created a well-organized folder for each order, reviewed specs, and compared customer purchase orders to sales orders
- I presented Quality Document Packages to Third Party for review and sign off
Inside Sales/Customer Service Representative
James Walker Oil & Gas
12.2017 - 03.2019
- I used outlook daily for customer requests
- I kept my customer folders updated and organized
- I used Syteline and ISAC to provide quotes, status updates, enter customer orders, create purchase orders, and manage expedite requests
- I generated RMA's by entering cases into Mycase
- I assisted the customer in establishing a credit limit or the appropriate form of payment
Document Control/ Administrative Assistant
Freeman & Curiel Engineers
05.2017 - 12.2017
- Ordered products and kept office stocked
- Used Outlook and Aconex to issue documents with transmittal
- Placed information from clients onto the network
- Updated MDR and kept client folders organized
- Created and provided copies of drawings for projects
- Assisted if forming brunches, and company events
Leasing Agent
Upper Level Management
04.2016 - 05.2017
- Collected monthly bills and entered them into Quickbooks
- Paid the monthly bills in timely manner
- Completed monthly inspections reports, communicated with maintenance crew & landscape crews
- Collected weekly time for on-site employees and processed payroll (including tax payments) through QuickBooks
Inside Sales Representative
Precision Polymer Engineering
07.2014 - 03.2016
- Provided quotes, status updates, entered purchase orders, managed expedite requests, answered multi-line phone calls, and assisted customers in purchasing the correct product
- Used Salesforce to generate RMA's and follow up on new leads
- Assisted the General Manager in daily tasks
- Implemented new processes to improve work flow
- Traveled to England to build relationships with the production department - this allowed us to grow as a team which directly benefited the customer
Administrative Assistant
TDC Waterproofing
08.2009 - 05.2011
- My duties consisted of acting as general office assistant, created PO's for new work, scanned documents in project files, typed proposals for two sales representatives in office, answered multi-line phone system and requested insurance certificates for customers when needed
- Processed time management through Exaktime system
- Shared responsibility of pushing time from Exaktime to Computer Ease accounting application to process payroll weekly
Education
CADWorx certification -
School of Plant Design Solutions
01.2014
High School Diploma -
Rosehill Christian School
01.2011
Skills
- Attention to Detail
- Opportunity Identification
- Customer Service
- Relationship Building
- Salesforce CRM
- Relationship building and management
- Project development
- Email and Phone Etiquette
- Order Management
References
References will be available upon request
Timeline
Inside Sales Representative
HUBS
10.2022 - Current
Customer Service Representative
Abaco Drilling Technologies
03.2022 - 09.2022
Customer Service Representative
NOV Grant Prideco
03.2019 - 10.2020
Inside Sales/Customer Service Representative
James Walker Oil & Gas
12.2017 - 03.2019
Document Control/ Administrative Assistant
Freeman & Curiel Engineers
05.2017 - 12.2017
Leasing Agent
Upper Level Management
04.2016 - 05.2017
Inside Sales Representative
Precision Polymer Engineering
07.2014 - 03.2016
Administrative Assistant
TDC Waterproofing
08.2009 - 05.2011
CADWorx certification -
School of Plant Design Solutions
High School Diploma -
Rosehill Christian School
Similar Profiles
James MiklosJames Miklos
Senior Account Executive at HUBSSenior Account Executive at HUBS
Johnny CollinsJohnny Collins
Shipping Coordinator at HubsShipping Coordinator at Hubs
Carolyn HerringCarolyn Herring
Road Safety Education & Road Trauma Volunteer at Heart Hubs SWRoad Safety Education & Road Trauma Volunteer at Heart Hubs SW