Joshua Cook
Jarrell,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Paladin Technologies
08.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Operations Manager
TurnKey Integrations
11.2023 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
Advanced Service Technician Level 2
Knight Security Systems/MCA
06.2021 - 11.2023
- Diagnosed and troubleshot problems, repairing, and restoring systems to peak performance.
- Installed and programmed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Security System Technician
3Sixty Integration
03.2021 - 06.2021
- Performed installations of high-tech video surveillance systems.
- Programmed and IP Addresses for Indoor and Outdoor cameras.
- Used critical thinking to troubleshoot issues, evaluate solutions and make decisions.
- Educated customers on effective use of security systems.
- Engineered, maintained and repaired security systems.
- Performed installations of door access control systems, devices and wiring.
Fire Alarm Installer
Convergint Technologies LLC
01.2020 - 02.2021
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Commissioned new fire alarm systems, installing all related hardware and software required by facilities.
- Fully installed fire alarms and various security devices; such as indoor/outdoor strobes, indoor and outdoor audio/video devices, pull stations, smoke and heat detectors, duct detectors and duct detector test switches.
- Tested all newly installed fire alarms.
Security Technician
Netronix
07.2020 - 12.2020
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Security Installation Technician
ADT Security Services
03.2017 - 08.2018
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Demonstrated features and functionality of alarm systems to customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Fire Alarm Technician
Alpha Alarm & Audio Inc.
10.2016 - 02.2017
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Commissioned new fire alarm systems, installing all related hardware and software required by facilities.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Read and understood product manuals and blueprints.
- Tested all newly installed fire alarms.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Security Installation Technician
Custom Electronics Inc.
05.2015 - 10.2016
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Installed, tested and serviced alarm and associated systems for residential customers.
- Responded to maintenance calls and troubleshooting of devices.
- Fully installed fire alarms and various security devices.
Education
No Degree - Criminal Justice
Howard Payne University
High School Diploma -
Anderson High School
06.2014
Skills
- Detail-Oriented
- Customer service
- Multitasking abilities
- Flexible & Adaptable
- Responsible
- Computer skills
- Teamwork
- Leadership
- Successful at working long hours
- Production goal setting
- Loading and unloading
Certification
OSHA 10
Boom/Scissor Certifications.
OSHA 30.
Timeline
Service Technician
Paladin Technologies
08.2024 - Current
Operations Manager
TurnKey Integrations
11.2023 - 08.2024
Advanced Service Technician Level 2
Knight Security Systems/MCA
06.2021 - 11.2023
Security System Technician
3Sixty Integration
03.2021 - 06.2021
Security Technician
Netronix
07.2020 - 12.2020
Fire Alarm Installer
Convergint Technologies LLC
01.2020 - 02.2021
Security Installation Technician
ADT Security Services
03.2017 - 08.2018
Fire Alarm Technician
Alpha Alarm & Audio Inc.
10.2016 - 02.2017
Security Installation Technician
Custom Electronics Inc.
05.2015 - 10.2016
High School Diploma -
Anderson High School
OSHA 10
Boom/Scissor Certifications.
OSHA 30.
No Degree - Criminal Justice
Howard Payne University
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