Gabriel Johnson
Apple Ford Columbia
ELKRIDGE,MD
5
years of professional experience
Results-driven Service Technician with expertise in preventive maintenance and quality assurance. Known for improving repair workflows and effectively communicating technical information to customers, ready to contribute to enhanced service efficiency and customer satisfaction.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Work History
Service Technician
3 Years- Diagnosed and repaired vehicle issues using diagnostic tools and technology.
- Performed routine maintenance, ensuring vehicle safety and compliance with manufacturer specifications.
- Provided exceptional customer service by effectively communicating repair processes and addressing client concerns.
- Maintained accurate service records
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted in training new technicians on service procedures and best practices to enhance team efficiency.
- Conducted routine maintenance on vehicles to ensure optimal performance and safety standards.
Lube Service Technician
8 Months- Performed routine oil changes and fluid checks to maintain vehicle performance.
- Assisted customers with service recommendations and product knowledge for optimal maintenance.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Ensured compliance with safety protocols and environmental regulations during service operations.
Team Service Member
7 Months- Provided customer service, ensuring positive guest experiences.
- Assisted in organizing and managing event logistics, contributing to smooth operations.
- Maintained cleanliness and organization of activity areas, promoting safety and efficiency.
- Supported setup and breakdown of events, adhering to strict timelines and standards.
- Engaged guests in activities, enhancing their enjoyment and participation levels.
Education
High School Diploma
Associate of Applied Science - Automotive Technology
- summa cum laude graduate
Skills
Installation and repair
Detail-oriented
Quality assurance
Attention to detail
Analytical thinking
Problem-solving
Timeline
Service Technician
Apple Ford Columbia
09.2023 - CurrentRead More
Lube Service Technician
Jiffy Lube
09.2022 - 05.2023Read More
Team Service Member
Main Event
08.2021 - 03.2022Read More
The Community College of Baltimore County
Associate of Applied Science from Automotive Technology
Read More
Howard High School
High School Diploma
Read More