FA Y. PHAM
Mckees Rocks,PA
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
15
15
years of professional experience
Work History
Supervisory Sustainment Services Specialist- GS-1101-12
911th Air Reserve Station
07.2024 - Current
- Exercised second level supervisory and managerial authorities
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Reviewed and revised policies, procedures, mission objectives, and organization design for the staff, to eliminate work problems, promote team building
- Advises staff regarding policies, procedures, and directives of higher level management and headquarters
- Developed, monitored, and analyzed statistical data to track operating programs, evaluate their effectiveness and applicability to strategic goals, and plan improvements
- Managed and executed fiscal oversight of the funds and budgets
- Developed capital improvement, short- and long-range plans
Sustainment Services Superintendent (SMSgt)
U.S. Air Force Reserve
07.2022 - Current
- Developed and implements internal procedures and plans of action to achieve mission goals
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Researched, interpreted, analyzed, and applied legal guidelines, policies, regulations
- Established metrics and analysis systems to ensure actions are timely and reviewed at critical points
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
Management Support Specialist - GS-0301-11
911th Air Reserve Station
02.2023 - 07.2024
- Accomplished a wide variety of analytical assignments for the acquisition, management sustainment, storage, and distribution of logistics technical data
- Managed all requests for bids, proposals, and quotes on new workload ensuring timely development, coordination, and delivery
- Facilitated and worked in partnership with team members, contractors and with subject matter experts
- Implemented robust filing systems for both physical and digital documents, increasing information retrieval efficiency.
- Reduced operational costs by identifying inefficiencies and proposing cost-effective solutions.
Supervisory Fitness & Sports Specialist - GS-0030-09
911th Air Reserve Station
06.2020 - 02.2023
- Developed and managed a diverse and comprehensive physical fitness and sports programs for the Air Force
- Managed all aspects of fitness activities, special events and joint military and civilian community undertakings to make maximum use of facilities, services, and other resources
- Increased fan engagement through regular updates on social media platforms highlighting team achievements and upcoming events
Command, Control & Communications (AFSC 3F071/MSgt)
U.S. Air Force (Deployed)
07.2021 - 01.2022
- Conducts Global Command, Control, and Communications (GCCS) (C3) for the Air Force Mortuary Affairs Operation Control Center and mission monitoring, cutting across joint commands with sister services and DOD agencies
- Served as the technical advisor for the Area of Responsibility (AOR) and current deaths programs
- Prepares recurring and special reports for operational dignified transfers
Community Activity Center Manager (Series: 0020/NF-1101-III)
911th Air Reserve Station
02.2016 - 05.2020
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Coordinated with marketing staff to plan and develop promotional, advertising, and publicity strategies
NCOIC, Morale, Welfare and Recreation (3F171/TSgt)
U.S. Air Force (Deployed)
10.2018 - 04.2019
Director, Fitness & Sports (AFSC 3F171) -SSgt (E5)
U.S. Air Force (Deployed)
06.2015 - 10.2017
Services Specialist (AFSC 3F151) - SrA (E4) & SSgt (E5)
U.S. Air Force (Active Duty)
01.2010 - 01.2014
Education
ASSOCIATE OF APPLIED SCIENCE - Restaurant, Hotel and Hospitality Management, Recreation & Sports Management
Community College of The Air Force (CCAF)
ASSOCIATE OF APPLIED SCIENCE - Hospitality Management
Pittsburgh Technical College
Pittsburgh, PA10.2015
Skills
- Proficient with Microsoft/Excel/Word/PowerPoint/Adobe
- Recruiting/Interviews/Hiring/Placement
- Secret Clearance
- Personnel Management
- Bilingual
- Award Winning Customer Service
- Team leadership
- Policy development
- Project/budget management
- Customer/Sales support
- Team player mentality/Goal-oriented mindset
Accomplishments
- Outstanding Customer Service Achievement Award 2019
- 10 Years Federal Service Award
- Employee of the Year 2024
- Supervised team of 16 goverment employees.
- Air Force Fitness & Sports Programs of the year 2022 & 2023
Languages
Vietnamese
Full Professional
Timeline
Supervisory Sustainment Services Specialist- GS-1101-12
911th Air Reserve Station
07.2024 - Current
Management Support Specialist - GS-0301-11
911th Air Reserve Station
02.2023 - 07.2024
Sustainment Services Superintendent (SMSgt)
U.S. Air Force Reserve
07.2022 - Current
Command, Control & Communications (AFSC 3F071/MSgt)
U.S. Air Force (Deployed)
07.2021 - 01.2022
Supervisory Fitness & Sports Specialist - GS-0030-09
911th Air Reserve Station
06.2020 - 02.2023
NCOIC, Morale, Welfare and Recreation (3F171/TSgt)
U.S. Air Force (Deployed)
10.2018 - 04.2019
Community Activity Center Manager (Series: 0020/NF-1101-III)
911th Air Reserve Station
02.2016 - 05.2020
Director, Fitness & Sports (AFSC 3F171) -SSgt (E5)
U.S. Air Force (Deployed)
06.2015 - 10.2017
Services Specialist (AFSC 3F151) - SrA (E4) & SSgt (E5)
U.S. Air Force (Active Duty)
01.2010 - 01.2014
ASSOCIATE OF APPLIED SCIENCE - Restaurant, Hotel and Hospitality Management, Recreation & Sports Management
Community College of The Air Force (CCAF)
ASSOCIATE OF APPLIED SCIENCE - Hospitality Management
Pittsburgh Technical College
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