Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Colton Harkins

Safety Harbor

Summary

Looking for a new career with a reputable company.

Motivated professional who excels at forming strong working relationships with coworkers, supervisors, and members of the community.

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

15
15
years of professional experience

Work History

Federal Support Specialist

Select GCR
02.2022 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Business Tax Specialist

1-800Accountant
07.2018 - Current
  • Established new sales contracts, ensuring that established rules were followed weekly
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Maintained sales and revenue expectations
  • Consulted new business owners to determine their needs and delivered a service
  • Guided new hires with rebuttals and sales strategies

Consumables Department Manager/Account Manager

Data Age Business Systems Inc
01.2015 - 01.2018
  • Increased profit margins through maximizing new product introductions
  • Increased profitability to meet marketing goals and drive productivity and growth from concept to implementation
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Ran promotions on social media, via email, and through other means of to drive revenue
  • Attracted new customers by optimizing business strategies and launching new products to diversify offerings
  • Raised the stakes and set department record for over $600,000 in consumables sales

Sales Manager

Quality Resources Inc.
02.2010 - 01.2015
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
  • Manage the sales team's supervision, coaching, training, development, and performance
  • Keep track of daily sales figures and send them to the operations manager
  • Held weekly one-on-one meetings with each employee to discuss their performance, set goals, and provide personalized coaching

Education

Business Administration - Some College

SPC - Clearwater Campus
Clearwater, FL

Business - Some College

Florida State College At Jacksonville - South Campus
Jacksonville, FL

High School -

Countryside High School
Clearwater, FL
01.2006

Skills

  • Team building
  • Customer service
  • Client engagement
  • Relationship development
  • Problem-solving
  • Sales and marketing
  • Charismatic public
  • Approachable
  • Team management
  • Support services
  • Empathy and patience
  • Training and coaching

Languages

English
Full Professional

Timeline

Federal Support Specialist

Select GCR
02.2022 - Current

Business Tax Specialist

1-800Accountant
07.2018 - Current

Consumables Department Manager/Account Manager

Data Age Business Systems Inc
01.2015 - 01.2018

Sales Manager

Quality Resources Inc.
02.2010 - 01.2015

High School -

Countryside High School

Business Administration - Some College

SPC - Clearwater Campus

Business - Some College

Florida State College At Jacksonville - South Campus

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Colton Harkins