Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Qianté Ferraz

Silver Spring,MD

Summary

Dedicated professional with over five years of experience in logistics and operational roles, currently serving as an Unmanned Aircraft System Operator in the US Army National Guard. Proven ability to excel in high-pressure environments, demonstrated through outstanding work performance recognized by the Army Achievement Medal. Strong leadership and analytical skills enhance capabilities in decision-making and problem-solving. Committed to continuous improvement and effective communication, ensuring mission success and team cohesion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Record Support Associate II (Federal Contractor)

Xtreme Solutions Inc
03.2025 - Current
  • Provided exceptional customer support, resolving inquiries and enhancing user satisfaction.
  • Performs quality control functions, facilitates the integration of data into PPT databases, and ensures record integrity.
  • Digitally scan and perform image quality control functions for: Passport Applications, Lookout Records and other Consular Vital records as identified by Records Services.
  • Collaborate with teams to streamline processes and improve service efficiency.

Drone Operator

US Army National Guard
11.2024 - Current
  • Currently serving as an Unmanned Aircraft System Operator in the US Army National Guard, where responsibilities encompass the operation and control of unmanned aerial vehicles for reconnaissance and surveillance missions. This role requires advanced technical skills and the ability to analyze data in real-time, ensuring mission success and safety.

Mail Carrier

USPS
09.2018 - 07.2023
  • As a Mail Carrier at USPS, responsibilities included ensuring the timely delivery of mail and packages within designated routes. Demonstrated a strong commitment to customer service by maintaining positive relationships with clients and addressing any concerns promptly. Regularly adhered to safety protocols and logistical procedures while managing the daily workload efficiently.

Bank Customer Service Representative

PNC Bank
06.2016 - 05.2017
  • Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
  • Processed various banking transactions accurately, ensuring compliance with policies and procedures.
  • Educated clients on bank products and services, fostering informed decision-making.
  • Collaborated with team members to streamline workflow processes for improved efficiency.

Education

Diploma -

William Fleming High School

Cyber and Network Defense

University of Phoenix
Phoenix, AZ
09.2023

Associate of Applied Science - UAV Flight Operator

Cochise College
Sierra Vista, AZ
06-2026

Skills

  • Customer support
  • Customer relations
  • Documentation
  • Data entry
  • Recordkeeping skills
  • Documentation and reporting
  • Time management
  • Team collaboration
  • Money handling
  • Team building
  • Information gathering

Certification


  • Licensed Part 107 Drone Operator - Current

Awards

AAM (Army Achievement Medal), Student First Sergeant of 150+ Soldiers(Holds Population/Student Population), Rank Promotion from PVT to PV2 10 Wks Into Army Career

Timeline

Record Support Associate II (Federal Contractor)

Xtreme Solutions Inc
03.2025 - Current

Drone Operator

US Army National Guard
11.2024 - Current

Mail Carrier

USPS
09.2018 - 07.2023

Bank Customer Service Representative

PNC Bank
06.2016 - 05.2017

Cyber and Network Defense

University of Phoenix

Diploma -

William Fleming High School

Associate of Applied Science - UAV Flight Operator

Cochise College

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