Michael "Cody" Morgan
Garden Grove,CA
Summary
Effective Skill Sets, Computer Proficient Technology, Proficient, Product Knowledge, Trained in multiple quality/compliance systems, Effective Communication, Time Management, Good Listening Skills, Customer Service, Flexibility, Work Ethic, Attention to Details, Teamwork Skills. Dedicated Process Support Associate II, highly effective at managing schedules, supporting projects, and deepening customer relationships. Skilled in coordinating work and resolving conflicts by applying excellent problem solving and customer service skills. Looking to leverage 16 years' experience in the medical field with American Red Cross to take on new position with growth-oriented operation.
Overview
16
16
years of professional experience
Work History
Process Support Associate II (Compliance/Q.A.)
American Red Cross Blood Services
Murray, UT
01.2015 - Current
- Oversee 15 Process Support Associate I’s
- Perform staff one on one’s, Team meetings, observations, Performance Reviews, and train new staff
- Coordinated and led multiple Medical Apheresis Collection machines software and new machine roll outs for UT, NV, ID, CA, and MT
- Organized departmental training, communication protocols, Performed annual competency assessments, and developed the national Records review workshop for self-enhanced reviews for Red Cross.
- Investigated high risk problems determining corrective actions and monitored effectiveness assigned by executive managers
- Conducted Component Investigation Forms (CIFs) in a timely manner, gaining control of suspect products, and completing final disposition of the product
- Provided on-call support to the blood collection staff to ensure all product are safe and the quality of the product is not impacted
- Performed and assisted in Quality Assurance with internal and external inspections, audits, and evaluations as needed.
- Resolved customer complaints promptly and professionally.
Collection Instructor I (Trained in person and virtually)
AMERICAN RED CROSS
Murray, UT
01.2014 - 01.2015
- Compiled and analyzed statistical data for the measurement of curriculum and training effectiveness
- Delivered individual and group training in accordance with specific program objectives
- Provided and encouraged regulatory compliance, excellent customer service, problem solving, and accountability
- Performed competency assessments as required and maintained ability to perform all activities assigned.
Apheresis/Whole Blood Specialist II (Supervisor of the SLC Donor Center)
AMERICAN RED CROSS
Murray, UT
01.2013 - 01.2014
- Responsible for daily blood drive, reviewing drive paperwork, and completing end of day activities
- Performed all daily tasks listed for specialist I and tech II and trained in Amicus, ALYX, and whole blood collection
- Performed charge duties for Amicus/ALYX/whole blood collection and offered guidance for new staff training
- Implemented document control for archiving apheresis records and ensuring all staff are compliant with procedures.
Apheresis Specialist I (Phlebotomist)
AMERICAN RED CROSS
Murray, UT
01.2008 - 01.2013
- Performed all phases of blood collection and donor care according to BSD’s, SOP’s and ARCBS directives
- Maintained supplies and equipment to ensure a state of readiness and functioning
- Functioned as a member of the team to ensure a smooth and efficient collection process
- Performed proper tracking, and shipment of all products at the collection site and health history interviews.
Education
Associate in Science -
Kingsborough Community College
01.2004
Skills
- Project assistance
- Schedule Management
- Customer Support
- Project Support
- Customer Relations
- Technical assistance
- Data Collection
- Trend Analysis
- Data Compiling
- Incident Management
- Troubleshooting and diagnostics
- [Software] expertise
- Cost-benefit analysis
- Training and coaching
- Remote Support
Skill Sets
- Computer Proficient
- Technology Proficient
- Product Knowledge
- Trained in multiple quality/compliance systems
- Effective Communication
- Time Management
- Good Listening Skills
- Customer Service
- Flexibility
- Work Ethic
- Attention to Details
- Teamwork Skills
References
References available upon request.
Timeline
Process Support Associate II (Compliance/Q.A.)
American Red Cross Blood Services
01.2015 - Current
Collection Instructor I (Trained in person and virtually)
AMERICAN RED CROSS
01.2014 - 01.2015
Apheresis/Whole Blood Specialist II (Supervisor of the SLC Donor Center)
AMERICAN RED CROSS
01.2013 - 01.2014
Apheresis Specialist I (Phlebotomist)
AMERICAN RED CROSS
01.2008 - 01.2013
Associate in Science -
Kingsborough Community College
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