CHRISTIAN LUCENA
DETAILS,SC
Summary
Hardworking and enthusiastic employee in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Believer on hard work and practice makes master, welcoming of adversity and obstacles to grow from
Overview
5
5
years of professional experience
Work History
Line Cook and Biscuit Baker
Vicious Biscuit
Mount Pleasant, SC, SC
06.2021 - Current
- Baked and Prepped over 11 thousand dollars of biscuit sales
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Set up work stations and prepped food for dishes to increase productivity during busy mealtimes.
- Successfully reduced food cost by carefully managing business demand and food production
Front Desk
Planet FItness
Summerville, SC
02.2020 - 01.2021
- Taking care of members memberships and carefully managing sensitive billing information, as well as ensuring members are aware of policies and rules
- Attentively greet and serve fast flow of members while answering calls and taking care of member profile issues
- Maintaining clean gym floor with small staff of 2 people in peak hours of business by simply having well executed communication
- Carefully taking care of restroom facilities and utilities in such
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Updated customer accounts with add-on room charges, minibar use and room service bills
Art Instructor
Wine
Summerville, SC
10.2019 - 08.2020
- Teaching classes of 50 and more while still maintaining personal care of each student
- Successfully taken care of walk in private parties and events
- Maintaining clean and organized studio as well as in depth cleaning of next day
- Facilitated group sessions and provided one-on-one support
- Prepared and gathered materials for detailed lesson plans
- Attended department meetings and collaborated with other fine arts teachers
Team Leader
Chick Fil A
Summerville, SC
07.2017 - 02.2020
- Managing teams of over 30 while working on front of house and back of house operations
- Providing one- on-one care to costumers and taking care of any costumer recovery situation
- Running and organizing breaks and positions switches while running front of house and back of house operations
- Participating in weekly meetings to discuss food cost. team member management, labor and more
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Worked with colleagues to create prototypes of new designs and training materials
- Cross-trained and provided back up for customer service managers
Education
High School Diploma -
Cane Bay High School
Summerville, SC07.2019
Skills
- Kitchen Staff Supervision
- Pastries, Breads and Desserts
- Staff Management
- Attention to Detail
- Team Leadership
- Time Management
- Customer Service
- Critical Thinking
- Performance Coaching
- Artistic Technique Demonstration
- Stress Tolerance
- Education and Training
Languages
Spanish
Native or Bilingual
Timeline
Line Cook and Biscuit Baker
Vicious Biscuit
06.2021 - Current
Front Desk
Planet FItness
02.2020 - 01.2021
Art Instructor
Wine
10.2019 - 08.2020
Team Leader
Chick Fil A
07.2017 - 02.2020
High School Diploma -
Cane Bay High School