Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Faafetai Faataualofa

Kent,WA

Summary

Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Footlocker Retail
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Cashier

Togo's Sandwiches
08.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

High School Sudent

Kentwood High School
09.2021 - 06.2022
  • Established and maintained professional relationships with students, staff, parents and community members.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Participated in lecture classes and asked compelling questions to further solidify learning.
  • Completed projects and submitted research proposals to propel personal learning ambitions.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Supported teachers with classroom and lab preparations as requested.

Education

High School Diploma -

Kentwood High School
Covington, WA
06.2023

Skills

  • Order Supplies
  • Sales Activities
  • Customer Service
  • Time Management
  • Sales Strategies
  • Staff Supervision
  • Customer Relations
  • Staff Management
  • Greet Guests
  • Team Motivation
  • Shift Coverage
  • Manage Inventory
  • Hiring and Training

Languages

Samoan
Native or Bilingual

Timeline

Assistant Manager

Footlocker Retail
10.2022 - Current

High School Sudent

Kentwood High School
09.2021 - 06.2022

Cashier

Togo's Sandwiches
08.2021 - 09.2022

High School Diploma -

Kentwood High School

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Faafetai Faataualofa