Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faakhira NiaMuhammad

Fairburn,GA

Summary

A very well-known and respected person among my peers. Ability to direct complex projects from concept to fully operational status. I am a goal-oriented individual with strong leadership qualities.I am structured, highly motivated, and detail oriented . I have a strong ability to work in unison with staff, volunteers, and superiors with enthusiasm to complete task .My objective is to use the skills I’ve developed in customer services ,emergency management ,and my studies concentrated in criminal justice to obtain a policing position in the criminal justice field. Offering strong investigative and interpersonal skills to work with individuals with diverse backgrounds.

Overview

14
14
years of professional experience

Work History

Amazon Customer Service Agent

Amazon
Atlanta, GA
08.2019 - 06.2024
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.

Bank Teller

Wells Fargo Bank, N.A.
Atlanta, GA
02.2015 - 11.2019
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Customer Service Cashier

McDonald's
Rochester, NY
07.2010 - 01.2014

Education

Bachelor of Science - Criminal Justice

Voorhees College
Denmark, SC
05-2014

Skills

  • Case Management
  • Information Verification
  • Call Control
  • Returns processing
  • Information Updates
  • Data collection and analysis
  • Emergency planning
  • Reliability
  • Interpersonal Skills
  • Data entry experience
  • Great eye for detail
  • Microsoft Office expertise

Timeline

Amazon Customer Service Agent

Amazon
08.2019 - 06.2024

Bank Teller

Wells Fargo Bank, N.A.
02.2015 - 11.2019

Customer Service Cashier

McDonald's
07.2010 - 01.2014

Bachelor of Science - Criminal Justice

Voorhees College
Faakhira NiaMuhammad