Detail-oriented individual specializing in order processing and warehouse organization. Known for effective training of new associates and strong crisis management skills, committed to ensuring a smooth and organized customer service experience.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Amazon Locker/Customer Service Representative
Amazon
Brooklyn
04.2025 - 06.2025
Processed orders and returns accurately in the system.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Process returns
• Scan and organize packages
• Keep the locker area clean and organized
Trained new associates on store operations, policies, and procedures.
Resolved customer complaints efficiently through effective communication and problem-solving.
Collaborated with team members to ensure a seamless customer experience.
Created a positive environment that promotes teamwork among nurses through effective communication strategies.
Assisted customers with inquiries regarding orders and product information.
Developed strong customer relationships to encourage repeat business.
Sub Paraprofessional
NYC Department of Education
Brooklyn
12.2021 - 06.2022
Supported the development and implementation of lesson plans and instructional materials.
Assisted teachers with classroom management and student engagement activities.
Facilitated communication between teachers, students, and parents regarding academic progress.
Participated in training sessions to enhance skills in educational support services.
Transported students between home and school or offsite locations as necessary.
Supervised field trips and other school related events as needed.
Supervised small groups of students during instruction time.
Ensured that all safety regulations were followed in the classroom environment.