Fatou Ceesay
Sicklerville,NJ
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Amazon Remote Customer Service
Amazon
Winslow , NJ
06.2023 - 10.2024
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Developed relationships with customers through friendly interactions over the phone.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Initiated contact with customers via telephone or email when necessary.
OSL Lead Mobile Expert
OSL Retail Services
Williamstown, New Jersey
03.2019 - 09.2023
- Tested and troubleshot mobile devices to ensure optimal performance.
- Monitored customer feedback for insights on product improvements.
- Developed strategies to increase customer satisfaction levels with mobile products.
- Assisted customers in setting up their mobile devices.
- Provided technical support to customers via phone, email, and chat.
- Demonstrated how to use various features of the mobile devices during store visits.
Education
Associate of Science - Nursing
Camden County College
Blackwood, NJSkills
- Complaint Handling
- Account Management
- Call Documentation
- Promotional support
- Direct Sales
- Order Processing
- Database Management
- Sales Transactions
- Professional phone voice
- Customer Education
- Call Center Operations
- Professional telephone demeanor
- Inbound Call Management
- Shipping and receiving understanding
Timeline
Amazon Remote Customer Service
Amazon
06.2023 - 10.2024
OSL Lead Mobile Expert
OSL Retail Services
03.2019 - 09.2023
Associate of Science - Nursing
Camden County College