Fa'a Maoni I Mea Sili Schaff-Ili
Apache Junction,AZ
Summary
Proactive Security Officer with proven skills in conflict resolution and incident management. Known for strong communication abilities and a detail-oriented approach to safety and security. Prepared to contribute to enhancing security measures and team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Mesa, AZ
01.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of facilities, identifying potential risks and addressing concerns promptly.
- Assisted in developing emergency response plans, enhancing preparedness for various scenarios.
- Collaborated with law enforcement during incidents to provide accurate information and support investigations.
- Trained and mentored new security staff on protocols, procedures, and best practices to improve team performance.
- Led incident response efforts, coordinating communication between teams to resolve situations efficiently.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
Crew Member
AMC Theatres
Newport, KY
10.2021 - 11.2023
- Delivered exceptional customer service in fast-paced environments, enhancing guest experiences and satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and timely order processing.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Collaborated with team members to optimize workflows during peak hours, improving overall efficiency.
- Trained new crew members on operational procedures, fostering a knowledgeable and cohesive team environment.
- Resolved customer complaints promptly, reinforcing positive relationships and promoting repeat business.
- Cleaned and maintained all areas of the theater to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Overnight Stocker
Kroger
Fort Mitchell, KY
06.2017 - 09.2021
- Oversaw overnight stocking operations, ensuring shelves remained fully stocked and organized.
- Trained new staff on efficient stocking techniques and safety protocols.
- Collaborated with management to optimize product placement for enhanced customer visibility.
- Conducted inventory checks to verify stock levels and minimize discrepancies.
- Assisted in merchandising efforts by setting up promotional displays according to company standards.
- Maintained cleanliness and safety of work areas, adhering to health regulations and guidelines.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Administrative Assistant
DCCH Center for Children and Families
Fort Mitchell, KY
04.2016 - 05.2017
- Coordinated scheduling and logistics for meetings and events, ensuring effective use of resources.
- Managed incoming communications, directing inquiries to appropriate staff members for timely responses.
- Maintained accurate records and filing systems, improving document retrieval efficiency.
- Assisted in the preparation of reports and presentations, contributing to team projects and initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Newton High
Covington, GASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Access control management
- Electronic surveillance
- Document management
- Security equipment operation
- Crime prevention
- Theft prevention training
- Criminal law
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Security systems
- Access badge distribution
- Alarm monitoring
- Shift work experience
- First aid and CPR certified
- Interior and exterior patrol
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security protocols
- ID verification
- Emergency awareness
- Keen observer
- English fluency
- Perimeter security
Certification
Adult and Pediatric CPR/AED/First Aid certified by the Red Cross - December 2025 to December 2027
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Crew Member
AMC Theatres
10.2021 - 11.2023
Overnight Stocker
Kroger
06.2017 - 09.2021
Administrative Assistant
DCCH Center for Children and Families
04.2016 - 05.2017
High School Diploma -
Newton High