FAAUA ALMADEAN MAA
Long Beach,California
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Small Business Owner
JT ISLAND TREASURE
07.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted business via social media to generate leads and maximize brand identity
CUSTOMER SERVICE MANAGER
Walmart
01.2016 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Associate
Walmart
06.2006 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
Data Entry Clerk
Petroleum Tank Corpration
12.2000 - 07.2014
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
Education
High School Diploma -
TTCI TRAVEL AGENT SCHOOL
Long Beach, CA07.1999
High School Diploma -
Tafuna High School
Pago Pago, AS06.1990
Skills
- Finance and Accounting Oversight
- Business Management and Development
- Vision Implementation
- New Business Launch
- Vendor Relations
- Payroll Administration and Timekeeping
- Cash Control
- Financial Transactions
- Office Systems Management
Timeline
Small Business Owner
JT ISLAND TREASURE
07.2019 - Current
CUSTOMER SERVICE MANAGER
Walmart
01.2016 - 01.2022
Customer Service Associate
Walmart
06.2006 - 09.2014
Data Entry Clerk
Petroleum Tank Corpration
12.2000 - 07.2014
High School Diploma -
TTCI TRAVEL AGENT SCHOOL
High School Diploma -
Tafuna High School
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