FAAUA ALMADEAN MAA
Long Beach,California
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Small Business Owner
JT ISLAND TREASURE
Long Beach, CA
07.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted business via social media to generate leads and maximize brand identity
CUSTOMER SERVICE MANAGER
Walmart
Carson, CA
01.2016 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Associate
Walmart
Paramount, CA
06.2006 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
Data Entry Clerk
Petroleum Tank Corpration
Paramount, CA
12.2000 - 07.2014
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
Education
High School Diploma -
TTCI TRAVEL AGENT SCHOOL
Long Beach, CA07.1999
High School Diploma -
Tafuna High School
Pago Pago, AS06.1990
Skills
- Finance and Accounting Oversight
- Business Management and Development
- Vision Implementation
- New Business Launch
- Vendor Relations
- Payroll Administration and Timekeeping
- Cash Control
- Financial Transactions
- Office Systems Management
Timeline
Small Business Owner
JT ISLAND TREASURE
07.2019 - Current
CUSTOMER SERVICE MANAGER
Walmart
01.2016 - 01.2022
Customer Service Associate
Walmart
06.2006 - 09.2014
Data Entry Clerk
Petroleum Tank Corpration
12.2000 - 07.2014
High School Diploma -
TTCI TRAVEL AGENT SCHOOL
High School Diploma -
Tafuna High School