Fabela Gonzalez Contreras
Long Beach,CA
Summary
Dynamic professional with a proven track record at The Hawk Bar, excelling in customer service and team collaboration. Leveraged data analysis and effective communication to enhance dining experiences, resulting in increased guest satisfaction. Skilled in high-volume dining environments, adept at food safety and beverage pairings, consistently delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Waitress and Bartender
The Hawk Bar
Long Beach
03.2018 - 08.2024
- Answered questions about menu items, ingredients, and pricing.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared mix drinks, garnished them, stock the bar and made inventory.
- Served food and beverages to patrons and confirmed complete orders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Filled condiments and napkin containers during slack periods.
Hostess, Waitress and Bartender
Ninfas Mexican Restaurants
Houston , TX
05.2014 - 02.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in preparing the restaurant for opening and closing shifts.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by addressing customer needs promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Checked identification of customers prior to serving alcoholic beverages.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Bachelor of Arts - Social Sciences
Cal State LA
Los Angeles, CA05-2024
Associate of Arts - Sociology
Cerritos College
Norwalk, CA05-2020
Skills
- Data analysis
- Research methods
- Statistical software
- Community outreach
- Customer service
- Team collaboration
- Effective communication
- Time management
- Food safety
- Decision-making
- Serving expertise
- Food and beverage pairings
- High volume dining
Timeline
Waitress and Bartender
The Hawk Bar
03.2018 - 08.2024
Hostess, Waitress and Bartender
Ninfas Mexican Restaurants
05.2014 - 02.2018
Bachelor of Arts - Social Sciences
Cal State LA
Associate of Arts - Sociology
Cerritos College