FABIAN AGUILAR
Katy
Summary
Human Resource Management student at the University of Houston-Downtown with leadership experience in hospitality, retail, and guest service. Experienced in interviewing applicants, onboarding and training employees, supervising teams, and supporting daily operations in fast-paced environments. Recognized for strong communication, organization, and attention to detail. Seeking to gain hands-on Human Resources experience while contributing to the University of Houston-Downtown Office of Human Resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Houseperson (Disney College Program)
Walt Disney World Resort – Animal Kingdom Lodge
Orlando, FL
05.2026 - Current
- Assisted guests by efficiently addressing room-related requests each shift, ensuring adherence to Disney’s guest service standards.
- Responded to 20–50 guest service requests and operational work orders during each 8.5-hour shift using Disney’s HotSOS system to ensure timely guest satisfaction.
- Support housekeeping operations across an 82-room resort floor by delivering supplies, preparing guest rooms, and assisting with daily operational needs.
- Collaborate with housekeeping leadership and fellow Cast Members to prioritize assignments and maintain efficient resort operations.
- Managed multiple assignments effectively in a fast-paced hospitality environment through strong organization and time management.
Loss Prevention Team Member
Academy Sports + Outdoors
Katy, TX
07.2023 - 05.2026
- Reviewed 8–12 investigations daily related to theft and alarm activations, safeguarding confidentiality and contributing to resolution.
- Prepared approximately 35 incident reports each week, ensuring accurate documentation for management and law enforcement.
- Monitored 30+ corporate CCTV cameras, enhancing store safety and ensuring policy compliance.
- Responded to emergency situations, adhering to company policies and procedures to ensure safety and security.
- Maintained confidentiality when handling sensitive investigations and documentation.
Team Leader
Whataburger
Katy, TX
02.2022 - 10.2023
- Supervised daily operations for team of 20–25 employees during high-volume shifts, ensuring efficient service delivery.
- Trained and onboarded more than 30 new employees on company policies, customer service expectations, food safety, and daily operations.
- Coordinated scheduling and shift planning to optimize staffing efficiency and meet operational needs.
- Interviewed applicants and provided hiring recommendations to restaurant management during the hiring process.
- Served 100+ customers during peak lunch and dinner rushes, addressing customer concerns to maintain service quality.
Team Member
Whataburger
Katy, TX
10.2020 - 02.2022
- Delivered outstanding customer service, enhancing guest satisfaction in a fast-paced restaurant.
- Collaborated with team members to streamline service during peak hours, improving overall efficiency.
- Ensured compliance with food safety and sanitation standards, contributing to quality dining experiences.
- Demonstrated strong work ethic and reliability, earning a promotion to Team Leader after approximately 16 months.
Team Member
Typhoon Texas Waterpark
Katy, TX
05.2020 - 09.2020
- Processed customer transactions to ensure accuracy and streamline checkout process.
- Assisted guests to enhance customer satisfaction and foster positive experiences.
- Collaborated with team members during peak attendance to maintain service quality and efficiency.
- Collaborated with team members to achieve common goals during busy periods. with team members during peak attendance.
Education
Bachelor of Business Administration - Human Resource Management
University of Houston–Downtown
Houston, TX05.2027
Associate of Arts - Business
Lone Star College
Houston, TX05.2025
Skills
- Guest Interaction
- Customer Service
- On-the-Job Training
- Staff Coordination
- Point-of-Sale Management
- Inventory Management
- Organizational Skills
- Team Collaboration
- Problem Solving
- Basic Accounting
- Information Handling
- Food Safety Awareness
Certification
- Intuit QuickBooks Online Certified User
- Microsoft Excel Certification
- Microsoft Word Certification
- Microsoft PowerPoint Certification
- ServSafe Food Handler Certification
Timeline
Houseperson (Disney College Program)
Walt Disney World Resort – Animal Kingdom Lodge
05.2026 - Current
Loss Prevention Team Member
Academy Sports + Outdoors
07.2023 - 05.2026
Team Leader
Whataburger
02.2022 - 10.2023
Team Member
Whataburger
10.2020 - 02.2022
Team Member
Typhoon Texas Waterpark
05.2020 - 09.2020
Bachelor of Business Administration - Human Resource Management
University of Houston–Downtown
Associate of Arts - Business
Lone Star College