Fabian De Sa
Wesley Chapel,FL
Summary
Experienced multi-store manager with a strong commitment to delivering excellent customer service. Highly self-motivated, organized, and skilled in effective communication. Proven track record as a proactive staff recruiter and mentor, successfully motivating teams to achieve strategic plans and surpass sales goals. Seeking a challenging full-time position to further utilize expertise and drive success.
Overview
12
12
years of professional experience
Work History
Senior Store Manager
Boardriders/Liberated Brands
03.2021 - Current
- Improved the overall performance of my two locations by implementing effective sales strategies and streamlining operational processes.
- Increased customer satisfaction by prioritizing exceptional customer service and addressing concerns promptly and professionally.
- Improved team morale by establishing in store recognition program for exceptional customer service.
- Built and motivated strong teams resulting in minimal turnover and superior performance.
- Developed teams at both locations through strategic recruitment, comprehensive in store training, and yearly and weekly performance evaluations and feedback.
- Planned and assigned workload by delegating tasks and directing team members while maintaining a positive enjoyable work environment.
- Collaborated with upper management to improve customer service processes and support the region.
Store Manager
Volcom, LLC
01.2015 - 05.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash handling, and store opening and closing procedures.
- Conducted yearly and daily performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, to reduce staff turnover rates significantly.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Assistant Store Manager
Oakley, Inc.
07.2013 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic visuals.
- Rotated merchandise based on seasons and displayed feature new products.
- Assisted the Store Manager in analyzing sales to identify trends and make decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Associate of Science - Graphic Design
Broward College
Davie, FL2010
High School -
Cypress Bay High School
Weston, FL2008
Skills
- Highly organized
- Skilled problem solver
- Exceptional leadership abilities
- Excellent customer service
- Operational efficiency
- Inventory control
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Active listening
- Hiring and onboarding
- Staff development
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Senior Store Manager
Boardriders/Liberated Brands
03.2021 - Current
Store Manager
Volcom, LLC
01.2015 - 05.2020
Assistant Store Manager
Oakley, Inc.
07.2013 - 05.2017
Associate of Science - Graphic Design
Broward College
High School -
Cypress Bay High School
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