Stacy Guyton
Ludowici,USA
Summary
Dynamic BSC Store Manager at LC Industries with strong leadership abilities and a proven track record in enhancing customer satisfaction. Expert in inventory management and employee training, I successfully implemented visual merchandising standards, resulting in a notable increase in store presentation and sales. Passionate about fostering a motivated team environment.
Overview
24
24
years of professional experience
Work History
BSC Store Manager
Lc Industries
Fort Stewart, Georgia
09.2023 - Current
- Managed daily store operations, ensuring adherence to company policies and operational standards.
- Oversaw inventory management, conducting cycle counts and audits to control shrinkage.
- Oversaw inventory management and coordinated stock replenishment processes.
- Led and trained staff, improving customer service quality and product knowledge.
- Coordinated scheduling and staffing to meet business needs during peak hours.
- Recruited, trained and supervised new employees.
- Implemented visual merchandising standards to enhance store presentation and layout.
BSC Assistant Store Manager
LC Industries
Fort Stewart, GA
02.2020 - Current
- Conducted hiring, training, and development of new employees and communicated company updates to the team.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and complaints promptly and professionally.
- Assisted store manager by enforcing company policies and protocols to ensure smooth store operations.
- Completed daily reports on gross margin, payroll/timesheet, and inventory adjustments to support informed decision-making.
- Supported team members on the sales floor with task completion.
- Collaborated with team members to uphold cleanliness and organization of store environment, enhancing customer experience.
BSC Customer Care Coordinator
LC Industries
Fort Stewart, GA
04.2019 - 02.2020
- Managed customer inquiries through phone and email channels efficiently.
- Coordinated service requests with internal teams, ensuring prompt responses to customer needs.
- Implemented process improvements to enhance customer satisfaction levels.
- Assisted in maintaining accurate customer records within the CRM system.
- Collaborated with management to identify common customer issues and solutions.
- Compiled detailed reports on customer feedback for management analysis and action.
- Process and receive freight for military base facility purchase orders and store inventory.
Senior Agent/ Trainer
Ashley Homestore
Charlotte, NC
01.2015 - 02.2019
- Coordinated with HR and management to implement effective training programs for new employees, improving onboarding experience.
- Resolved escalations from Ashley HomeStore through phone, email, fax, or in person, ensuring customer satisfaction and retention.
- Handled complaints from BBB, Yelp, and social media, enhancing company reputation and customer trust.
Patient Care Technician
EXPRESS SCRIPTS INC
Charlotte, NC
03.2014 - 12.2014
- Processed prescription refills and renewals, ensuring timely access to medications for patients.
- Inform and educate consumers of coverage on their prescription plans as well as any changes.
- Facilitated payment transactions for orders, managing accounts due to maintain financial accuracy.
Help Desk Technician
Aetna / CVS Caremark
Charlotte, NC
09.2009 - 04.2014
- Provided technical support for employees using Aetna's software and systems.
- Troubleshot hardware issues including computers, printers, and peripherals.
- Assisted pharmacy techs and pharmacists in resolving issues during patient claims processing.
- Resolved customer inquiries related to health insurance and benefits systems.
- Advised pharmacists on patient coverage and allowed prescription benefits.
Assistant Manager
FAMILY DOLLAR
Charlotte, NC
02.2008 - 06.2009
- Supported store manager by implementing strategies that improved customer satisfaction for staff and customers.
- Managed stockroom inventory and coordinated sales floor production to optimize merchandise availability.
- Ensured accurate tagging and labeling of stockroom items to facilitate efficient inventory management.
Dispatcher
AAA
Roanoke Rapids, NC
02.2005 - 12.2007
- Coordinated emergency roadside assistance requests for timely service delivery.
- Responded to emergency and non-emergency calls for towing, locksmith, gas, or battery jumpstart assistance, ensuring timely support for customers.
- Managed communication between stranded motorists and service providers effectively.
- Monitored routes, updated call logs, and recorded call information promptly to maintain accurate operational records and enhance response efficiency.
- Utilized GPS technology to optimize route planning for technicians.
Assistant Store Manager
PAYLESS SHOE SOURCE
Roanoke Rapids, NC
02.2002 - 12.2004
- Executed hiring, training, and orientation for new employees while ensuring team was informed of company updates.
- Assisted store manager in implementing weekly loss prevention strategies and payroll processes to enhance operational integrity.
- Oversaw stockroom inventory and coordinated sales floor production to optimize product availability.
- Ensured accurate tagging and labeling of all items in the store.
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
02.2026
Skills
- Store management
- Retail Management
- Loss Prevention
- Inventory control
- Merchandising
- Inventory management
- Employee training
- Supervising Experience
- Hiring expertise
- Recruiting and hiring
- Cash handling
- Budgeting
- POS systems
- POS
- Store operations oversight
- Reporting documentation
- Inventory forecasting
- Customer service
- Customer support
- Assistant management
- Task prioritization
- Skilled in time management
- Problem-solving
- Critical thinking
- Detail-oriented
- Highly organized
- Strong leadership abilities
- Excellent mediator
- Great interpersonal skills
- Desktop Support
- Human Resources
- Data analysis
- Supply ordering
- Filing
- Payroll administration
- Visual merchandising
- Stocking
- Problem-solving abilities
- Problem-solving
- Recruiting and hiring
- Supply ordering
- Loss prevention
Languages
English, Expert
Job Title
Store Manager
Timeline
BSC Store Manager
Lc Industries
09.2023 - Current
BSC Assistant Store Manager
LC Industries
02.2020 - Current
BSC Customer Care Coordinator
LC Industries
04.2019 - 02.2020
Senior Agent/ Trainer
Ashley Homestore
01.2015 - 02.2019
Patient Care Technician
EXPRESS SCRIPTS INC
03.2014 - 12.2014
Help Desk Technician
Aetna / CVS Caremark
09.2009 - 04.2014
Assistant Manager
FAMILY DOLLAR
02.2008 - 06.2009
Dispatcher
AAA
02.2005 - 12.2007
Assistant Store Manager
PAYLESS SHOE SOURCE
02.2002 - 12.2004
Bachelor of Business Administration - Human Resource Management
Strayer University