Michael Piedra
Odessa,TX
Summary
Dynamic and results-driven professional with a strong foundation in computer systems, customer service, and technical support, complemented by excellent communication skills. Proven ability to quickly grasp new concepts and thrive in high-pressure environments while articulating ideas clearly and effectively. Extensive experience across diverse settings enhances the capacity to deliver exceptional customer experiences and technical solutions. Motivated and optimistic team player.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager/Training Store Manager
Dollar General
Odessa, TX
10.2024 - Current
- The Training Manager is responsible for developing and implementing training programs for store employees, particularly focusing on operational and leadership skills. They ensure that employees are well-equipped to handle various aspects of store management, such as sales, appearance, and overall operations. Additionally, the role involves supervising work, managing paperwork, and addressing issues like shrinkage, damage, and inventory management.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Sales Account Manager
Red Bull
Odessa, TX
04.2023 - 10.2024
- Primary function is to perform outside sales of product inventory while driving an assigned route of accounts. Upsell inventory, cooler space, and product displays.
Sales Rep
PepsiCo
Odessa, TX
05.2022 - 01.2023
- Be the primary store-level salesperson to large format accounts, generates sales by building and leveraging customer relationships, identifying opportunities conducting business reviews, providing exceptional customer service and inventory management
Order Replenishment Merchandiser
Coca Cola
Odessa, TX
07.2021 - 05.2022
- Manage back stock inventory levels and trade breakage in assigned accounts. - Maintains professional, team relationship with co-workers, customers, and shoppers. - Maintain appropriate inventory levels, company assets and point of sale, ensuring account meets Company merchandising standards.
Store Manager
Cricket Wireless
Odessa, TX
03.2019 - 07.2021
- Audit, Deposits, Customer service, Scheduling, Cash handling, Recruiting, Inventory control
Store Manager
7-Eleven
Odessa, TX
09.2016 - 07.2019
- Customer Service, Daily deposits, Daily paperwork, Manage crew, Control inventory
Assistant General Manager
Days Inn
Odessa, TX
08.2016 - 03.2019
- Inventory control, Daily deposits, Customer service, Sales, Daily paperwork, Manage Staff
Store Manager
Check Into Cash
Hobbs, NM
03.2013 - 02.2016
- Customer Service, collections, financial services, field calls, field visits, bill pay, western union, payday loans, and title loans
Revenue Auditor
Zia Park Casino
Hobbs, NM
07.2012 - 02.2013
- Audit investigates unusual occurrences and variances, prepares exception reports, reads meters on slot machines and enters them into the slot system.
Assistant Manager
Texaco
Odessa, TX
07.2008 - 07.2012
- Responsibilities provided customer service, assign employees to specific duties, directed and supervised employees, enforced safety, health, security rules, hired and trained, evaluated personal and kept records
Education
High School Diploma -
Master Senior High School
Odessa, TX12-2009
Master's degree - undefined
Skills
- Sales Management
- Store management
- Interviewing
- Microsoft Office
- Customer service
- Conflict management
- Problem-solving
- Customer relations
- Store operations
- Customer service management
- Training and mentoring
Certification
Non-CDL Class C
Languages
Bilingual
Timeline
Store Manager/Training Store Manager
Dollar General
10.2024 - Current
Sales Account Manager
Red Bull
04.2023 - 10.2024
Sales Rep
PepsiCo
05.2022 - 01.2023
Order Replenishment Merchandiser
Coca Cola
07.2021 - 05.2022
Store Manager
Cricket Wireless
03.2019 - 07.2021
Store Manager
7-Eleven
09.2016 - 07.2019
Assistant General Manager
Days Inn
08.2016 - 03.2019
Store Manager
Check Into Cash
03.2013 - 02.2016
Revenue Auditor
Zia Park Casino
07.2012 - 02.2013
Assistant Manager
Texaco
07.2008 - 07.2012
Master's degree - undefined
High School Diploma -
Master Senior High School