Andrea Matthews
Baltimore,MD
Summary
Highly motivated District Manager with 24+ years of success in various retail roles. Dedicated and driven team player with consistent high customer satisfaction ranking spanning all retail positions. Dependable and goal-oriented self-starter with a strong ability to drive business results.
Overview
23
23
years of professional experience
Work History
Training Store Manager
Family Dollar
12.2017
- Provides exceptional customer service
- Trains new hires on Family Dollar procedures, sales techniques, and day-to-day policies and procedures
- Manages time and attendance for employee corrected compensation
- Meets with daily staff to review priorities
- Provides support to sister location weekly.
District Manager
Family Dollar
04.2018 - Current
- Supervised 7 years locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
Store Manager
Walgreens
05.2001 - 02.2017
- Conducts research surveys for customer feedback
- Conducts peer reviews for pharmacy
- Maintains pharmacy RX inventory and work flow
- Analyzes and reports projected and existing store sales
- Provides exceptional customer service
- Manages and follows up with vendors and contractors to complete projects meeting or exceeding deadlines
- Conducts monthly evaluations
- Trains new hires on Walgreens procedures, sales techniques, and policies
- Manages timekeeping for correct employee compensation.
Education
Associate of Science - computer programming
Commercial College
Baton Rouge, LASkills
- Recruiting and Hiring
- Strategic Planning
- Training and coaching
- Goal Setting and Performance Metrics
- Sales management
- Operations Management
- Team Development
- Operations Improvements
- Staff Management
- Sales Reporting
- Leadership Development
- Workforce Development
- Budget Management
- Staff Recruiting
- Sale forecast
- Vendor Management
Activities
- Gamaliel, Provided exceptional student growth to children with learning difficulty.
- It's paper, Putting together creative learning materials for young children.
Timeline
District Manager
Family Dollar
04.2018 - Current
Training Store Manager
Family Dollar
12.2017
Store Manager
Walgreens
05.2001 - 02.2017
Associate of Science - computer programming
Commercial College
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