Sabrina Miller
13606 Morocco Ave. Bakersfield,CA
Summary
Highly motivated professional with demonstrated and proven sales, multiple award recipient with 30 years experience in customer service and 10 years in multi-level management. Dedicated, motivated partner with strong work ethic, adaptability, time management and exceptional interpersonal skills. Committed to providing thorough training in order to enhance the partner experience having lead teams of 200+ through positive leadership, instruction & accountability. Drives implementation of company programs by developing action plans to achieve business results and directly motivating and coaching the store team.
Overview
29
29
years of professional experience
Work History
Training Store Manager
STARBUCKS COFFEE COMPANY
Bakersfield, CA
01.2015 - Current
- Multi-store manager 3 occasions to ensure high customer satisfaction with attention to safety, partner morale and high quality.
- Interim DM in DM absence.
- Beat sales goals for 32 of 32 quarters by increasing year of year sales.
- Successfully Managed a staff of 30-40 partners with in store sales of over 2MM dollars.
- Lead store partners to create and maintain the Starbucks Experience.
- Responsible for recruiting, hiring, training & maintaining turnover rate at of 20-32%.
- Drives implementation of company programs by developing action plans to achieve business results and directly motivating and coaching the store team.
- Successfully trained and developed 5 new store managers both internal and external along with transition training into new store with 2 newly placed managers as well as 1 re-emersion training.
District Manager
GameStop
Bakersfield, CA
07.2010 - 01.2014
- Ran a district consisting of up to 15 store manager exceeding $20mm in annual sales.
- Directly led a workforce of over 200 associates with a focus on cleanliness, standards and sales goals.
- Directly responsible for 80MM in annual sales.
- Led regional Inclusion and Diversity group specifically empowering women leaders.
- Received shrink Award for shrink below 1.5% vs goal of 3%
- Exceeded loyalty memberships goals across the district by 3-5% above goal per store.
- Beat topline sales by minimum of 10%. Leading in several presale contest resulting in Top sales for game releases on all key releases.
- Worked with outside vendors for successful release events with no cost to the company.
- Challenged store managers to achieve business results thru effective store plans.
- Pro-active in hiring to ensure stores are staffed and well trained.
- Strong focus on development making employees feel respected and ready for next level growth.
District Manager
Blockbuster Video
Bakersfield, CA
07.1997 - 06.2010
- Managed a district consisting of up to 18 stores across Bakersfield, Visalia, Hanford, Delano, Porterville, Selma & Dinuba.
- Coached, developed employees to provide exceptional service maintaining a secret shopper score of 90%-95%.
- Regular training and development with managers to ensure use of provided tools and reports.
- Received a loss prevention award 3 years for low shrink at 1.3%.
- Increased sales and profitability with consistent year over year growth by supporting & developing SM team to enhancing sales and merchandising programs.
- Positively impacted bottom line profitability every year by 8%.
- Controlled turnover at 10% for store mangers with consistent bench strength.
Education
Some College (No Degree) - Psychology
Bakersfield College
Bakersfield, CASkills
- Team building and motivation
- Creative revenue generation
- Recruiting and hiring
- Rapport and relationship building
Timeline
Training Store Manager
STARBUCKS COFFEE COMPANY
01.2015 - Current
District Manager
GameStop
07.2010 - 01.2014
District Manager
Blockbuster Video
07.1997 - 06.2010
Some College (No Degree) - Psychology
Bakersfield College