MADELINE SUTHERLAND
123 First St, Cary,NC
Overview
6
6
years of professional experience
Work History
Training Store Manager
Coastal Franchising, LLC
10.2020 - Current
- Interviewed, hired, and onboarded store managers, evaluating candidates for leadership potential.
- Delivered training for new employees on operational procedures and standards, ensuring quick adaptation to store workflows.
- Created and implemented a training tool that improved consistency and quality of training for new store managers.
- Managed employee relations across multiple stores, resolving performance issues and workplace conflicts to improve team dynamics.
- Conducted performance reviews and developed benchmarking plans for employees across multiple stores to align with company standards.
- Conducted regular store audits across 15+ locations to ensure compliance with company and health code standards and created a personalized action plan for store managers based on results which led to increased pass rates over time.
- Assisted with payroll processing tasks to ensure timely employee compensation.
Education
Associate of Science - Business Administration
Wake Tech Community College
05-2027
Skills
- Recruiting, Interviewing, Hiring
- New hire onboarding
- Training & Development
- Conflict Resolution
- Training evaluation
- Employee Scheduling
- Payroll & HRIS Software
- Microsoft Office
- Employee Relations
Professional summary
Training & Development professional with 6 years of experience in hiring, onboarding, and development within a multi-unit franchise. Currently pursuing an Associate of Business Administration with the goal of transitioning into a Human Resources career. Skilled in HRIS systems, employee relations, and full-cycle recruiting.
Timeline
Training Store Manager
Coastal Franchising, LLC
10.2020 - Current
Associate of Science - Business Administration
Wake Tech Community College